Solution Architect Expert

3 days ago

Strongsville, OH, United States AGM Tech Solutions Full time

Establish domain specific standards, near/mid-term strategy, and roadmaps (0-18 months), in adherence to, and in support of Enterprise standards, strategy, and roadmaps; provide direction on the implementation and execution. Assist in creating the vision for future state technologies and architecture and participate in setting Enterprise standards and mid/long-term strategy / roadmaps (18-60 months), acting as domain specific subject matter experts.

Job Summary:
Job Summary We're seeking a senior ServiceNow Solutions Architect to lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise. This role will architect scalable service-centric models, align platform teams to out-of-box standards, and enable cross-module value realization (CMDB, ITSM, ITOM, SPM/APM, SACM).

Key Responsibilities • CSDM & CMDB Architecture: Define and maintain the enterprise CSDM blueprint, prescriptive guidance for service modeling, and enforce configuration over customization. • Service Modeling & Mapping: Drive Service Mapping strategy to align Application Services and Technical CIs to CSDM. • Portfolio & Product Alignment (SPM/APM): Integrate SPM & APM data design with CSDM for portfolio analytics. • Data Governance & Quality: Define data ownership, stewardship, and governance processes; embed quality gates. • Integration & Compliance: Architect platform integrations for CMDB/CSDM data exchange and ensure compliance. • Technical Leadership & Enablement: Act as Design Authority, produce architecture artifacts, and mentor teams.

Required Qualifications • 10+ years in enterprise architecture or platform engineering with 5+ years implementing CSDM and CMDB at scale. • Proven leadership delivering OOB-aligned ServiceNow solutions across ITSM/ITOM/SPM/APM/SACM. • Expertise in Service Mapping, Discovery, CI class modeling, and quality automation. • Strong integration background (REST/SOAP, Integration Hub), data modeling, and pipeline governance.

Preferred Certifications • ServiceNow CSA and CIS certifications (ITSM, SPM/APM, ITOM, CMDB/Discovery). • CAD (Certified Application Developer); ITIL v4 Foundation

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