Sr. Client Solutions Architect

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Sr. Client Solutions Architect (CSA) plays a central role in supporting the growth, technical validation, and successful adoption of Xylem Vue, our water and wastewater data analytics platform. You will guide customers through technical discovery, demonstrate solution value, support RFP processes, and help shape the final solution presentation.

You will act as a translator between utilities, internal teams, distributor partners, and the product organization-ensuring clear alignment between utility needs and our digital solutions.

Key Responsibilities

Customer Engagement & Technical Solutioning

• Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity.

• Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles.

• Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement.

• Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment.

Solution Architecture & Fit Assessment

• Assess the utility's system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways.

• Translate operational challenges into clear solution architectures, workflows, and value propositions.

• Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities.

• Assist in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials.

• Co-develop and present final selection presentations with Sales (CSMs) , demonstrating operational and business value.

Platform Expertise & Value Communication

• Build deep knowledge of the platform and explain:What the solutions are and how they create value.How they are applied in real-world customer deployments.What enhancements are planned on short- and long-term product roadmaps.How the solutions differentiate from competing digital offerings.

• Translate complex technical concepts into clear, actionable insights for operators, engineers, managers, and executives.

• Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps.

Cross-Functional Collaboration

• Act as a liaison between Sales (CSMs) , Product, Delivery, and Marketing teams to ensure solution alignment and consistency.

• Influence messaging, positioning, and roadmap decisions by sharing utility needs and industry trends.

• Support enablement efforts for internal teams, distributors, and channel partners.

Industry Engagement & Thought Leadership

• Contribute to white papers, webinars, case studies, and conference presentations.

• Present the evolving digital water story, customer outcomes, and innovative strategies to industry audiences.

• Support Sales (CSMs) in preparing compelling technical content and thought leadership materials.

Qualifications

Required

• Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors.

• Bachelor's degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience.

• 3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics.

• Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows.

• Experience with technical discovery, solution design, or pre-sales engineering.

• Ability to communicate clearly with operators, engineers, and utility executives.

Preferred

• Experience with CMMS, GIS, AMI/AMR, historian platforms, or IoT devices.

• Experience developing RFP responses and technical proposal content.

• Familiarity with pump hydraulics, wet well control, collection system modeling, or treatment optimization.

• Experience working with OEMs, distributors, or integrators in the water sector.

Key Competencies

• Customer-centered technical problem solving

• Clear, compelling communication and presentation skills

• Ability to translate complex technical ideas into practical utility outcomes

• Collaboration and influence across cross-functional teams

• Strong analytical and strategic thinking abilities

• Comfort working in field environments

Salary: The estimated salary range for this position is $120,000 to $150,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

#LI-DH1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology #XylemCareers #GlobalImpact #WaterInnovation