Sr. IT Desktop System and Network Engineer
5 days ago
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
We are building teams that design, develop, and manufacture next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase
About the role:
The Sr. IT Desktop and Network Engineer will be responsible for providing comprehensive IT support, managing network infrastructure, and ensuring the smooth operation of IT systems. This role involves working on tickets and tasks assigned on JIRA service desk, administering VMware virtualization services, and supporting various on-prem Dell server models
What you will do:
- Desktop and Laptop Management: Configure and manage desktops and laptops, including the use of Microsoft Intune for device management and Active Directory for user and device administration.
- C-Suite Support: Deliver a best-in-class, seamless support experience to the C-suite that requires minimal oversight or intervention.
- Network Management: Configure and maintain network switches and routers, troubleshoot network issues, and ensure optimal network performance.
- Virtualization Services: Administer and support VMware virtualization services, including Esxi hosts, virtual machines, network virtualization, and VSAN environment.
- Server Management: Establish, configure, and deploy various on-prem Dell server models such as R440, R640, R6525, and R740.
- Operating Systems: Install and manage Windows and Linux operating systems on virtualized or physical hardware, including Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, CentOS, RHEL, and Ubuntu systems.
- Active Directory: Manage Windows Active Directory, configure and support all domain controllers used at the organization.
- DNS and DHCP Services: Troubleshoot issues related to internal or external DNS services, DHCP services, and LDAP authentications.
- Print Servers: Configure Print Servers on Windows File Servers, troubleshoot print spooler service, and promptly fix any issues related to printers/scanners.
- Board Room and Video Conferencing Device Administration: Manage and support board room equipment and video conferencing devices, ensuring seamless operation during meetings and conferences.
- Microsoft 365 Administration: Manage and support Microsoft 365 services, including user account management, email configuration, and troubleshooting issues related to Microsoft 365 applications.
- Bachelor's degree in information technology, Computer Science, or a related field.
- Extensive experience in IT system and network support.
- Proven ability to build strong relationships and establish credibility with C-suite leaders.
- Strong knowledge of network infrastructure, including switches, routers, and firewalls.
- Proficiency in VMware virtualization services and Dell server management.
- Experience with Windows and Linux operating systems.
- Excellent troubleshooting skills and the ability to work independently.
- Experience with JIRA service desk.
- Familiarity with DNS, DHCP, and LDAP services.
- Strong communication and customer service skills.
The base salary range for this position is $105,000 to $162,000. This salary range may be modified in the future. The successful candidate's starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonuses, equity, and benefits.
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