Field Service Technician II- MD

Job Description

Join the Game: Become a Field Service Technician at AGS

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you

What You'll Do:

Tech-Savvy Tasks: Dive into the technical side-installing, upgrading, and performing procedures on gaming equipment.

Maintenance Master: Perform preventative and general maintenance on AGS casino products. You'll make sure everything runs smoothly

Report Wizard: Complete paperwork and reports like a pro-timely, detailed, and accurate.

Customer Service Champion: Provide "best-in-the-business" service to our customers...internal and external.

Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians-because sometimes, the game needs you 24/7.

Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

Education: High School diploma or GED

License to Drive: A valid driver's license, vehicle insurance

Tech Skills: You're a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we'll help you level up).

Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points).

Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You'll Love About This Role:

Adventure Awaits: Traveling to the different casinos and customers in your territory

Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

Techs Unite: Work with the latest and greatest casino gaming equipment-if you're into gaming, you'll love this

Hands-On Work: It's a job where you'll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here

Physical & Work Environment:

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Job Snapshot

• Location:
  
  Baltimore, Maryland
• Job Type:
  
  Field Service/CSC/TAC
• Date Posted:
  
  11/19/2025

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

Job Snapshot

• Location:
  
  Baltimore, Maryland
• Job Type:
  
  Field Service/CSC/TAC
• Date Posted:
  
  11/19/2025

Job Description

Join the Game: Become a Field Service Technician at AGS

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you

What You'll Do:

Tech-Savvy Tasks: Dive into the technical side-installing, upgrading, and performing procedures on gaming equipment.

Maintenance Master: Perform preventative and general maintenance on AGS casino products. You'll make sure everything runs smoothly

Report Wizard: Complete paperwork and reports like a pro-timely, detailed, and accurate.

Customer Service Champion: Provide "best-in-the-business" service to our customers...internal and external.

Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians-because sometimes, the game needs you 24/7.

Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

Education: High School diploma or GED

License to Drive: A valid driver's license, vehicle insurance

Tech Skills: You're a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we'll help you level up).

Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points).

Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You'll Love About This Role:

Adventure Awaits: Traveling to the different casinos and customers in your territory

Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

Techs Unite: Work with the latest and greatest casino gaming equipment-if you're into gaming, you'll love this

Hands-On Work: It's a job where you'll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here

Physical & Work Environment:

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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