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Desktop Support Analyst II

2 weeks ago

Miami, FL, United States DYOPATH Full time

Join DYOPATH as a Service Desk Level 2 Analyst on-site in Miami, FL

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is on the lookout for a Service Desk Level 2 Analyst who thrives on team spirit, relentless curiosity, and a genuine care for delivering exceptional support.

Why You'll Love Working Here

  • Purpose with Passion - Join a company whose L.O.V.E. philosophy-Living Our Values Every Day-transforms everyday work into meaningful impact.
  • Grow & Thrive - From certifications to career paths, DYOPATH invests in your ongoing development.
  • Award-Winning Culture - Known for outstanding IT service, we bring the same dedication internally: toward each other.
  • Fun & Respectful Teamwork - Collaborative, upbeat environments where achievements are celebrated
Awesome Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • Plus "You Pick a Day" paid holiday
  • FSA & HSA options
  • Pet Insurance (because pets are family)
  • ...and much more
    Full benefits overview at dyopath.com/careers
Role Overview
  • Location: On Site Miami, FL - first shift, M-F
  • Pay Rate: up to $21/hour DOE
Your Mission as a Service Desk Level 2 Analyst
  • Be the go-to technical resource for desktop, laptop, printer, mobile device, software, and network issues.
  • Take on mid-level challenges, fix what others couldn't, and escalate when needed.
  • Collaborate with other on-site IT teams to troubleshoot and resolve escalated incidents.
  • Mentor Level 1 analysts: coach, guide, and empower them.
  • Prioritize user satisfaction, manage timely issue resolution, and follow up.
  • Invest in yourself: pursue training, certifications, and ongoing learning.
  • Engage in special projects that shape how we deliver services.
What You Bring to the Team

Education & Certifications
  • Associate's degree (or higher) in Computer Science or similar preferred.
  • Professional certifications (or working toward):
    • HDI Support Center Analyst (HDI-SCA)
    • ITIL Foundation
    • Microsoft 365 Certified: Fundamentals
    • Microsoft 365 Certified: Endpoint Administrator Associate
Experience & Skills
  • 2-4 years in technical support, with at least 1 year as a Service Desk Level 2 Analyst or similar role.
  • Exceptional customer service skills, communicating technical solutions clearly for all user levels.
  • Strong proficiency in Windows OS, Microsoft Office suite, and advanced network troubleshooting.
  • Familiarity with ITIL or similar service frameworks.
  • Comfortable working both independently and collaboratively.
  • Great analytical and multitasking skills under pressure.
  • Skilled with remote-support tools and techniques.

Why This Role Rocks

As a Service Desk Level 2 Analyst, you won't just fix problems; you'll be a trusted advisor, a mentor, and a key player on-site in delivering world-class IT support. You'll work with passionate people, learn new skills, and help shape the future of tech services at DYOPATH.

Ready to Elevate IT Experiences?

If you're excited to make a real difference and love the challenge of solving technical puzzles in a team-first culture, DYOPATH wants you Apply now to become our next Service Desk Level 2 Analyst

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.