Overnight Veterinary Customer Service Representative

2 weeks ago

Tucson, AZ, United States Veterinary Specialty Center Tucson Full time
PetVet Care Centers' Veterinary Specialty Center of Tucson is currently seeking an Overnight Veterinary Customer Service Representative to join their team

RESPONSIBLE TO:

Customer Service Supervisor

Job Summary
  • The ideal candidate for the Customer Service Representative position is someone who strives to provide top notch customer service, to ensure our clients and patients have the best possible experience. With an emphasis on customer service, the Customer Service Representative is responsible for registering patients, answering the telephone, and preparing the hospital for the day, among many other various duties, as directed by supervisor.
Position Description
  • Part-time, Overnight Shift
  • Sunday nights from 10pm-8am
Duties and Responsibilities Include
  1. Check-in new specialty and emergency patients for visits.
  2. Update previous clients' information and check for accuracy.
  3. Check-out clients after visits/collect initial deposit for procedures.
  4. Prepare charts for upcoming appointments.
  5. Contact referring veterinarians to request records for appointments/emergencies.
  6. Answer all incoming phone calls in a timely and professional manor and direct callers to appropriate location.
  7. Perform miscellaneous clerical duties including (but not limited to) filing and data entry.
  8. Hospital maintenance, cleaning to ensure the facility is clean and neat at all times.
  9. Work hand-in-hand with veterinarians and clinical staff to ensure the clients and patients are receiving the highest level of care possible.

Knowledge, Skills and Abilities Required
  • Ability to provide excellent customer service in emergency situations.
  • Ability to prioritize incoming calls/patients in order of urgency.
  • Ability to analyze and solve problems.
  • Ability to multi-task, while still maintaining a high level of attention to detail.
  • Ability to communicate in a polite and professional manor.
  • Clerical, word processing, and/or office skills.
EXPERIENCE
  • Minimum 2 year of customer service experience.
  • Some experience as a CSR in veterinary medicine is required.
Requirements/Qualifications

To include, but not limited to:
  • Considerable physical activity. May require handling of objects that can weigh up to 50 lbs.
  • Work is normally performed in a typical interior/office work environment.
  • Flexibility to work nights, weekends, and some holidays.

About Us:

Our multi-specialty medical services include Emergency, ICU, CCU, Surgery, Diagnostic Imaging-CT, I-131. We are committed to providing the highest quality care to our patients, their owners and referring veterinarians.

Veterinary Specialty Center of Tucson searching for energetic, experienced, compassionate team players who posses high clinical standards and are attentive to detail. We offer great pay and great benefits, such as; medical/dental and vision insurance, paid vacation and holidays, 401-K, etc.

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

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