Technical Support Associate

23 hours ago

Richardson, TX, United States Apollo Professional Solutions Full time
Job Description

Technical Support Associate -1st & 2nd Shift
Richardson TX
Contract - 9/80
Pay Rate: 1st Shift -$28.93/Hr.
Pay Rate: 2nd Shift -$31.245/Hr.
Hours: 9 hours with 30 minute lunch
2nd Shift (approx. 2:30 PM - Midnight)
Initial Training: 1st Shift (6:00 AM or 7am start time) for 6-8 weeks
Benefits: medical, dental, vision, 401k

Required Qualifications: Technical Support Associate -1st & 2nd Shift
  • Associate's degree in Electronics, Mechanical Technology, or related technical field.
  • Minimum 5-8 years of hands-on experience in equipment maintenance in a manufacturing/production setting.
  • Strong mechanical aptitude and troubleshooting skills.
  • Experience working with:
  • Automated equipment and control systems
  • High voltage systems (480V, 208V, 110V, and DC voltages)
  • Multimeters, current probes, and diagnostic instruments
  • Ability to work from schematics, technical drawings, manuals, and verbal instructions.
  • Experience interfacing with multi-disciplinary teams and working with minimal supervision.
  • Must be able to work 2nd shift after training, with flexibility for weekends/call-ins.
  • Comfortable working in a high-voltage, hands-on environment-this is not a desk or technician helper role.
  • Expertise and experience in Electronics Mechanical Electrical Vacuum/Thin Film Deposition
Job Summary: Technical Support Associate -1st & 2nd Shift
  • Our client is seeking a highly experienced and hands-on Technical Support Associate to support our Operations Repair & Maintenance Team within Optics Manufacturing. The successful candidate will play a critical role in ensuring production readiness and uptime across multiple factories, including Optical Fabrication, Diamond Point Turning, Optical Coating, and Assembly/Test.
  • You will work closely with Engineering, Maintenance, Quality, and Operations to proactively address factory equipment needs, implement preventive maintenance, and lead or support equipment upgrades and installations.
  • This is a highly hands-on, technical position in a fast-paced, high-demand defense manufacturing environment.
Key Responsibilities: Technical Support Associate -1st & 2nd Shift
  • Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment.
  • Lead or support installation and upgrade of new or existing production equipment.
  • Develop and follow preventive maintenance procedures (including Lockout/Tagout).
  • Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues.
  • Collaborate cross-functionally to ensure factory equipment is safe, reliable, and efficient.
  • Support layout planning, capital equipment procurement, and documentation updates.
  • Participate in call-in and weekend work as required to support critical operations.
  • Follow all OSHA and Raytheon safety protocols.
Preferred Skills: Technical Support Associate -1st & 2nd Shift
  • Experience with: Optical Coating (vacuum deposition) Diamond Point Turning RF Power Systems PLC Systems & Ladder Logic Strong initiative and ability to independently solve complex technical issues.
  • Prior work experience in the optics, aerospace, or defense industries.
  • Successful track record working under pressure in high-demand manufacturing settings.
Physical Demands: Technical Support Associate -1st & 2nd Shift
  • Must be able to stand and walk for extended periods throughout the shift.
  • Frequent bending, stooping, kneeling, and crouching as required by setup or maintenance tasks.
  • Frequent use of hands and fingers for handling tools, test equipment, and computers.
  • Ability to sit and focus on detailed tasks (e.g., wiring or board inspection).
  • Occasional lifting/moving of parts and equipment up to 25 lbs.
  • Must be able to safely navigate a production floor with tools, wiring, and machinery.
  • May work in moderate noise, temperature variations, or tight spaces.
75131

EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.

Meet Your Recruiter

Jigar Soni

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