Quality Assurance
6 days ago
Quality Assurance & Customer Experience Associate
Location: Lafayette, LA (On-site)
Company: Golfballs.com
About Us:
At Golfballs.com, we take pride in delivering exceptional products and a smooth experience for every golfer we serve. We're growing quickly and looking for a detail-oriented, proactive team member to help us ensure quality, consistency, and customer delight across our operations.
Position Overview:
The Quality Assurance & Customer Experience Associate plays a key role in monitoring the accuracy and quality of orders, identifying process improvements, and helping create memorable experiences for our customers. This position bridges operations, fulfillment, and customer care - helping prevent costly errors while finding opportunities to enhance efficiency and delight our customers.
Key Responsibilities:
- Review and audit high-priority or high-value orders to ensure accuracy, correct personalization, and proper shipment.
- Identify errors, process gaps, and recurring issues - document and communicate findings to relevant departments.
- Develop and recommend improvements or safeguards that reduce reprints, returns, and waste.
- Track and report on key quality metrics and cost-saving opportunities.
- Collaborate with fulfillment, customer service, and production teams to resolve issues quickly.
- Assist with "Surprise & Delight" customer initiatives - helping create special touches that enhance the overall experience.
- Maintain a proactive mindset focused on continuous improvement and customer satisfaction.
- Strong attention to detail and commitment to accuracy.
- Analytical mindset with the ability to spot patterns, errors, or inefficiencies.
- Excellent communication and problem-solving skills.
- Experience in e-commerce, order fulfillment, or customer service preferred.
- Comfortable using spreadsheets and reporting tools (Excel, Google Sheets, etc.).
- Positive, team-oriented attitude and desire to help customers and colleagues succeed.
- Be part of a fun, passionate team that values quality and innovation.
- Enjoy a hands-on role where your work directly impacts customer happiness and company success.
- Opportunities for growth in operations, quality control, and customer experience functions.
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