Field Service Technician III
1 week ago
We are searching for experienced Field Service Technicians to support Hickam Air Force Base.
This job will have the following responsibilities:
- Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:
- Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications.
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Set-up and maintain user accounts, permissions, and passwords.
- Respond to tickets and requests for technical assistance in a timely manner.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Maintain accurate records of hardware inventory and software licenses.
- Perform routine maintenance tasks, such as software updates and system backups.
- Educate end-users on basic troubleshooting techniques and best practices for using technology.
- Current CompTIA Security+ or equivalent DOD baseline certification
- Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices
- Security Clearance is required; interim level is acceptable.
- IT education preferred.
- Experience with ServiceNow is a plus.
- Must be able lift 50 lbs.
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