Patient Representative-UCHC

Position Details

Position Information

Recruitment/Posting Title
Patient Representative-UCHC

Job Category
Staff & Executive - Administrative & Support - General

Department
UCHC-Ph-UCHC'S Admin

Overview

University Correctional Health Care (UCHC), operating within Rutgers, The State University of New Jersey, is dedicated to excellence in providing physical, mental health, dental and sex offender treatment services to those involved in the criminal justice systems in New Jersey. UCHC operates with a total budget of $150 million and approximately 1,000 staff.

We are committed to being a leader in the delivery of effective, compassionate and accessible care informed by research within correctional environments.

We Care. We Teach. We Heal. We Improve.

Rutgers, The State University of New Jersey, is a leading national research university and the state of New Jersey's preeminent, comprehensive public institution of higher education. Established in 1766 and celebrating a milestone 250th anniversary in 2016, the university is the eighth oldest higher education institution in the United States. More than 67,000 students and 22,000 faculty and staff learn, work, and serve the public at Rutgers locations across New Jersey and around the world.

Posting Summary

University Correctional Healthcare, operating within Rutgers, The State University of New Jersey, is seeking a Patient Representative, located in Trenton, NJ

Under immediate supervision of the Quality Improvement Specialist - Ombudsman, investigates and problem solves grievances raised by incarcerated persons, issues raised by family or friends of inmates, and issues raised by the New Jersey Department of Corrections or other officials of the State of New Jersey concerning matters related to medical, mental health, and/or dental treatment

Responsibilities include the following:

• As the Patient Representative, investigates and problem solves issues raised by inmates, family, friends and /or advocates concerning issues related to medical, and/or dental treatment at the facility.
• Finalizes investigation with a written report to be distributed according to policy and procedure.
• Maintains daily work logs that summarize activity for monthly and yearly reports.
• Provides follow-up on all grievances with merit to ensure problem resolution and propose systemic solutions to remedy problems.
• Develops monthly grievance reports as assigned by the Quality Improvement Specialist - Ombudsman

FLSA
Exempt

Grade
18S

Salary Details

Minimum Salary
51988.000

Mid Range Salary
61929.000

Maximum Salary
72984.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.

Position Status
Full Time

Working Hours
37.5

Standard Hours
37.50

Daily Work Shift
Day

Work Arrangement

This position requires a full onsite work arrangement.

Union Description
HPAE 5094

Payroll Designation
PeopleSoft

Seniority Unit

Terms of Appointment
Staff - 12 month

Position Pension Eligibility
ABP

Qualifications

Minimum Education and Experience

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Bachelor's Degree, preferably in behavioral or social sciences, plus a minimum of two (2) years of experience in a hospital or other institutional health care setting with direct patient contact.
• Valid Driver's License is required. Must possess own vehicle or alternative means of transportation from one site to another.
• Equivalent experience, education and/or training may be substituted for the educational requirements

Preferred Qualifications

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

Must be approved by the Department of Corrections (DOC) and adhere to all DOC requirements

Posting Details

Posting Number
25ST0294

Posting Open Date

Special Instructions to Applicants

Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus
Off Campus

City
Trenton

State
NJ

Location Details

Central Administration Offices located in Trenton, NJ

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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