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OM Admin Clerk

2 weeks ago


Las Vegas, NV, United States Yes& Companies LLC Full time

Responsibilities:

Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:

  • Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
  • Adheres to the Company script when communicating with prospective owners and members
  • Handles customer service calls to include date changes and general package information
  • Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times
  • Follow up on all pending requests until completion and return all calls in a timely manner
  • Completes pre-arrival confirmation calls
  • Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole
  • Responsible for professionally and courteously handling escalated guest issues
  • Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center
  • Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.
  • Adhere to all company and departmental policies and procedures
  • Additional duties that may be assigned to meet business needs
Requirements
  • Good interpersonal communication skills, written and verbal
  • Fluent with Microsoft Office Suite; Word , Excel and Outlook
  • Good organization skills
  • Ability to manage daily, weekly and special project deadlines
  • Self-starter
  • Exceptional customer service skills


Salary Description

$14.50 per hour