Home Health Clinical Triage Specialist
2 weeks ago
Summary
The Home Health Clinical Support Specialist is an integral part of the Home Health interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays.
Must be available to work afterhours, weekends, and holidays.
Responsibilities- Responsible to receive calls from patients and/or family members and respond appropriately and assess problems focusing on the delivery of high quality, patient-focused, compassionate care.
- Assess patient status and intervene as indicated by the patient's condition and established protocols.
- Responsible for timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record.
- Knowledge of basic triage protocols and best practices to guide and address the needs of patients in a crisis situation.
- Responsible for coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families.
- Responsible to ensure appropriate education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services.
- Facilitates orientation of new personnel as assigned.
- Exhibits exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals.
- Serves as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice.
- Knowledge of and adherence to all policies, procedures, and LHC Standards of Behavior.
- Responsible to complete all new and ongoing education to maintain competency for this role.
- Maintains productivity standards as assigned.
- Other duties as assigned.
Education and Experience
- Must be a licensed Registered Nurse in good standing with no restrictions in all states of practice. Compact licensure preferred.
- Must have two (2) years' experience as a Registered Nurse with at least one year of direct patient care in a hospice, home health or oncology setting.
Company Overview LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits
LHC Group Inc Home Office a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
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