Client Delivery Manager

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

We're looking for a high-energy, detail-oriented, and passionate Client Delivery Manager to join our growing Client Delivery Team, playing a key role in supporting clients by gathering client reporting and technical requirements. As a Client Delivery Manger, you'll lead high-impact client projects, ensuring exceptional outcomes and client satisfaction. You'll serve as the central point of coordination-managing timelines, aligning stakeholders, and delivering with excellence. This is a highly visible role, offering the opportunity to work cross-functionally with internal technical teams and shape the way Maven brings new clients onboard and continues to serve post launch.
What you'll do:

• Lead requirements sessions to define data mapping, transformation rules, and client delivery expectations for file-based integrations with clients and external partners.
• Collaborate across multiple teams to gather and define business and technical requirements, ensuring seamless execution of new enhancements, custom reporting, and feature requests.
• Other responsibilities such as managing and troubleshooting test accounts, SFTP file transfers, and delivery schedules with internal and external partners.
• Partnering with product, engineering, and operations teams to deliver scalable, efficient solutions and operational enhancements that align with evolving business goals and client-specific needs.
• Applying strong problem-solving skills to identify root causes, evaluate right-fit solutions, and resolve complex technical and operational issues efficiently.
• Maintaining templates, documentation, and best practices to support implementation consistency and team enablement.

What you bring:

• 3-5 years of experience in Integrations, operations, project management, or a related field
• Knowledge of the healthcare ecosystem, particularly health plans and digital health platforms
• Exceptional communication and interpersonal skills-comfortable interfacing with both internal stakeholders and external clients
• Strong organizational and requirements gathering capabilities, with a sharp attention to detail
• Analytical mindset with experience leveraging data to drive decisions and improvements
• A proactive, entrepreneurial spirit-you're comfortable with ambiguity and energized by problem-solving
• Bachelor's degree or equivalent experience

Bonus if you have:

• Familiarity with SQL, SFTP, SSO, and APIs.
• Experience working in a high-growth or startup environment

For candidates in NYC, CO, or CA, the base salary range for this role is $123,000 - $135,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

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