OCTO Mobility MDM Architect

The Office of the Chief Technology Officer (OCTO) is seeking a Unified Endpoint Management (UEM) Engineer with a proven track record of deploying unified endpoint management solutions for large commercial or Government entities.

OCTO is seeking a Senior Unified endpoint management to provide expert engineering services, advanced technical support, troubleshooting, monitoring and management of the enterprise Mobile Device back-end infrastructure managing the OCTO Mobility environment working with the various UEM and Mobile Security vendors. The UEM engineer should possess strong project management, analytical and problem-solving skills, as well as the ability to thrive in a team environment.
The UEM engineer will also be responsible for working with various DC Government agencies and the Mayor's office to make sure that OCTO's BYOD (Bring Your Own Device) policies and OCTO's GFE (Government Furnished Equipment policies) are always up to date and are implemented across the enterprise and DC Public Schools. Additionally, the UEM engineer will be responsible for addressing tickets escalation from Tier-3 Helpdesk for issues they are unable to resolve, and coordinating with Citywide Messaging Engineering, Citywide IT Security and Directory Services teams. The UEM engineer will also be responsible for enterprise wide distribution of mobile applications, as well as establishment and ongoing upkeep of technical documentation as needed to support the UEM environment and the associated MDM and MAM policies and procedures.

Responsibilities/Duties Include, but are not limited to:
• Expert level knowledge of UEM platforms used at DC Government: VMware Workspace ONE and Intune
• Perform console configuration as required to support mobile device management
• Configure device quarantine and mandatory enrollment policy for new M365 device activation
• Assist with day-to-day enrollment/provisioning/monitoring of devices
• Provide recommendations for optimization and assist with implementation of any improvements identified
• Plan and coordinate upgrade and maintenance activities for the VMware Workspace ONE and Intune environments
• Drive UEM consolidation projects.
• Assist with tracking, monitoring, and troubleshooting as necessary
• Provide direct support for Level 2 / Level 3 help desk resources
• Ad-Hoc Training for DC Government's MDM administrators
• Assist with tracking, monitoring, and troubleshooting as necessary
• Provide post-implementation support services as required
• Assist with configuration and roll-out of devices for District agencies
• Administer Health Check Audits
• Provide post-implementation support services as required

Ability to function in a team environment; willingness to learn new technologies; thrives in a time-critical, results-oriented environment; speaks and writes effectively in clear concise English; can analyze and think critically; is detail-oriented; creatively solves problems; facilitates interagency cooperation; is aware of financial bottom line.

CONTRACT JOB DESCRIPTION:

Responsibilities:

1. Coordinates IT project management, engineering, maintenance, QA, and risk management.

2. Plans, coordinates, and monitors project activities.

3. Develops technical applications to support users.

4. Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.

5. Provides training for system products and procedures.

6. Performs application upgrades.

7. Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.

8. Troubleshoots problems.

9. Ensures project life-cycle is in compliance with District standards and procedures.

Minimum Education/Certification Requirements:

Bachelor's degree in Information Technology or related field or equivalent experience
Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceTechnical mobility experience Required9YearsTechnical communication experience Required13YearsExpert experience with Unified Endpoint Management (UEM) Infrastructure. Required6YearsExpert experience with the mobility platforms such as VMware Workspace ONE and Intune Required6YearsExpert level of Full-range mobility experience Required10YearsIn depth understanding of iOS and Android mobile operating systems Required10YearsAdvanced knowledge of Microsoft 365, Azure AD, Power Platform. Required5YearsStrong Experience designing and implementing UEM solutions Required4YearsExcellent communication skills (oral and written) in clear concise English with correct spelling and grammar. Required13Years11- 15 yrs planning, coordinating, and monitoring project activities Desired13Years11- 15 yrs leading projects, ensuring they are in compliance with established standards/procedures Desired13YearsBachelor's degree in IT or related field or equivalent experience Required0
Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3Candidates submitted above the NTE vendor rate of $$.$$/hour will not be considered. Do you accept this requirement?Question4There are no reimbursable expenses. Do you accept this requirement?Question5By submitting a candidate to this requisition, you are indicating your company's acceptance of the terms and conditions contained within the Supplier Agreement, and Amendment #2022-01 to the Supplier Agreement. Do you accept this requirement?
Existing Incumbent Resource?: Yes