Customer Service Representative
2 weeks ago
Responsive recruiter
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Community involvement matters to us, and we stay active through events like Donuts with Santa and other local initiatives that allow us to give back. Inside the agency, I work hard to maintain a warm, supportive, and collaborative environment. I value dependability, positivity, and people who genuinely enjoy being part of a team. Culture alignment is everything here.
What can a new team member expect when joining my agency? You'll be part of a team that truly feels like family. This isn't just a job - it's a long-term career with unlimited earning potential, a competitive base salary, and bonuses and incentives throughout the year. There's plenty of room to grow within the agency, and I provide hands-on coaching to help you develop professionally and personally.
We love to have fun, support one another, and make a meaningful impact in our community and in our customers' lives. Your ideas matter, your voice is valued, and your contributions will help shape our success.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Holly Coy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Louisville, KY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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