Senior Technical Content and Contract Writer

Job Description

The Customer Success line of business is seeking a Technical Content and Contract Writer to join our global sales operations team. This position is well-suited for someone skilled at transforming complex technical project scopes into clear, client-focused service descriptions and contractual documents.

In this role, you will:

• Maintain and continuously update our content library and contract templates to support evolving business needs.

• Collaborate closely with solution architects, product managers, and the legal team to ensure project deliverables are accurately represented and compliant with Oracle's service offerings and standards.

• Support the Customer Success Organization by ensuring all technical content and agreements are client-ready, precise, and consistently reflect organizational requirements.

If you have a strong ability to communicate technical details in an accessible way and are eager to support project teams with high-quality documentation, we encourage you to consider this opportunity within our dynamic team.

Responsibilities

Key responsibilities include:

• Create, review, and maintenance of contractual service descriptions for all services in the CSS portfolio across Oracle technologies, such as applications, infrastructure, cloud (IaaS, PaaS, SaaS), AI, and security.

• Work intensively with product managers, solution architects, subject matter experts, and cross-team stakeholders to ensure service descriptions are of highest quality and available on committed timelines.

• Transform complex technical documentation into well-structured service descriptions to bridge the gap between technical jargon and layperson's terms.

• Make complicated technical concepts and professional services easy to understand in customer-facing documents that represent Oracle in a professional manner and contribute to the organization's success.

• Partner with legal, risk management, and corporate teams to ensure alignment with Oracle's branding, legal guidelines, security standards, and business practices.

• Navigate cross-functional teams and differing perspectives, seeking input, clarifications and feedback, to arrive at accurate and comprehensive documentation.

• Maintain and evolve a library of standardized and reusable content that is regularly reviewed and evaluated for quality and consistency, contributing to continuous improvements and iteration.

Key Skills and Requirements:

• 10+ years of relevant work experience

• Bachelor's degree in Communications, English, Technical Writing, or related field.

• Candidates must possess a strong understanding of current cloud technologies and trends, including but not limited to cloud infrastructure, deployment models, and security best practices.

• Ability to collect, organize, and display data in spreadsheet format.

• Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected.

• Relationship management skills.

• Strong written and verbal communication skills.

#LI-KNC2

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.