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Customer Experience Specialist
2 weeks ago
Our client in Buffalo, NY, is looking to hire a Customer Experience Specialist to join their team.
This is an onsite/full-time/direct-hire position.
Salary range based on experience: $50k-$55k + Bonus
We're looking for a dedicated and detail-oriented Customer Experience Specialist to join our operations team. This role focuses on delivering prompt, professional support to customers, partners, and internal teams. You'll manage inquiries via phone and email, resolve issues, document interactions in our CRM, and contribute to improving our support processes. Over time, you may also assist with billing and sales operations.
Primary Responsibilities
- Respond to customer calls and emails with timely, accurate support
- Manage and follow up on trouble tickets using our CRM and ticketing system
- Document all interactions thoroughly and consistently
- Collaborate with team members to ensure high-quality service
- Suggest process improvements and help enhance internal workflows
- Support cross-functional teams as needed (billing, sales ops, etc.)
- Participate in a rotating weekend on-call schedule
- Bachelor's degree
- 2-3 years of customer support experience
- Strong self-management and communication skills
- Willingness to learn in a fast-paced, entrepreneurial environment
- Valid driver's license and reliable vehicle
- QuickBooks experience is a plus
Applicants must be authorized to work in the U.S.
We are an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
