Supervisor, Field Operations

6 days ago

Martinsville, VA, United States BrightSpeed Full time
Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web

Job Description

Brightspeed is looking for an experienced Supervisor, Field Operations to join our team As Supervisor, Field Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations. As Supervisor, Field Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays.

As Supervisor, Field Operations your responsibilities will include:
  • Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
  • Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
  • A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
  • Leading a team of technicians who meet attendance and performance standards
  • Representing Brightspeed with customers and governmental agencies
  • Collaborating with the union to achieve a win-win working relationship
  • Celebrating successes, with appropriate use of rewards and recognition
  • Motivating team for continuous improvement and achievement of maximum performance
Qualifications

WHAT IT TAKES TO CATCH OUR EYE:
  • Bachelor's degree or equivalent education and experience
  • Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
  • Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
  • Computer skills are required including Outlook, Excel, Word, and legacy systems
  • Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
  • Working knowledge of the splicing and construction process for the telecommunication industry
  • Working knowledge of Contractor relations
  • The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
  • The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
  • Experience negotiating timeframes for completion and meeting critical deadlines
  • A willingness to work with other coworkers to complete job assignments
BONUS POINTS FOR:
  • 2+ years of experience managing teams within a telecom technical environment
  • 2+ years of experience with installation, maintenance, and repair of POTS and HSI
#LI-GF1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:
  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

  • Nutritionist Supervisor Senior

    1 week ago

    Martinsville, VA, United States Virginia Jobs Full time

    Title: Nutritionist Supervisor Senior State Role Title:Prog Admin Specialist II Hiring Range: $60,000.00 - $70,000.00 Pay Band: 5 Agency: Virginia Department of Health Location:WEST PIEDMONT HQ Agency Website:https://www.vdh.virginia.gov/ Recruitment Type: General Public - G Job Duties Consider joining the Virginia Department of Health as we foster healthy...

  • Field Recruiter

    1 week ago

    Martinsville, VA, United States Employbridge Full time

    Description Field Recruiter - ProLogistix Martinsville, VA The Field Recruiter is responsible for sourcing candidates, screening resumes, interviewing applicants, and referring well-qualified candidates to job assignments to meet the goal of attracting and retaining the best talent. This position is responsible for high-volume recruitment of various...

  • Field Recruiter

    7 days ago

    Martinsville, VA, United States Employbridge Full time

    Description Field Recruiter - ProLogistix Martinsville, VA The Field Recruiter is responsible for sourcing candidates, screening resumes, interviewing applicants, and referring well-qualified candidates to job assignments to meet the goal of attracting and retaining the best talent. This position is responsible for high-volume recruitment of various...

  • Small Press Machine Operator

    2 weeks ago

    Martinsville, VA, United States AmeriStaff Employment and Staffing Solutions Full time

    Job #: 159562 Title: Small Press Machine Operator Location: Martinsville, Va Salary Range: $15.00 per hour Position: GENERAL MACHINE OPERATOR Description: AmeriStaff Employment and Staffing Solutions is recruiting for a Small Press Machine Operator to work in a manufacturing environment operating injection molding machines. This position is responsible for...

  • Martinsville Overnight Site Supervisor

    6 days ago

    Martinsville, VA, United States BrightSpring Health Services Full time

    Operations Management Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care and to help our clients live their best life, we encourage you to apply today! Responsibilities Coaches and mentors direct support staff Works to create...

  • Martinsville Overnight Site Supervisor

    5 days ago

    Martinsville, VA, United States BrightSpring Health Services Full time

    Operations Management Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care and to help our clients live their best life, we encourage you to apply today! Responsibilities Coaches and mentors direct support staff Works to create...

  • Martinsville Site Supervisor

    7 days ago

    Martinsville, VA, United States BrightSpring Health Services Full time

    Our Company ResCare Community Living Overview Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care and to help our clients live their best life, we encourage you to apply today! Responsibilities Coaches and mentors direct...

  • Pharmacy Operations Manager

    2 weeks ago

    Martinsville, VA, United States Walgreens Full time

    Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and...

  • Pharmacy Operations Manager

    1 week ago

    Martinsville, VA, United States Walgreens Full time

    Job Description: Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and...

  • Family Services Specialist I

    1 week ago

    Martinsville, VA, United States Virginia Jobs Full time

    Hiring Range: $36993 to $51993 Full Time or Part Time: Full Time Additional Detail Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/'Adoption, Child Care, and Employment...