Migration Specialist

Migration Specialist

Please Note: This is a temporary position expected to run through December 2026.
Location: Columbus, GA
Schedule: Full-Time | Hybrid (Tues-Thurs in office)
Compensation: $16.83/hour

Support seamless customer transitions

Togetherwork is seeking a Migration Specialist within our Higher Education business vertical to ensure customers experience a smooth, accurate, and efficient transition from one platform to another. You'll manage the migration process end-to-end-coordinating timelines, validating data, and maintaining exceptional communication with customers throughout.

This role is ideal for a detail-oriented professional who enjoys problem-solving, supporting customers, and collaborating with cross-functional teams to deliver successful outcomes.

What you'll do

• Serve as the primary point of contact for customers throughout the migration process, providing clear updates and guidance.

• Prepare and plan each migration, ensuring data accuracy and compliance with internal standards.

• Execute and validate data transfers, troubleshooting issues and ensuring complete, accurate setup on the new platform.

• Identify potential risks early and collaborate with internal teams to resolve them proactively.

• Maintain detailed documentation of all migration steps, communications, and outcomes.

• Participate in internal meetings to provide feedback on migration progress, workload, and process improvements.

• Collaborate with subject matter experts and cross-functional partners to ensure a seamless transition for each client.

• Keep internal tracking tools and project boards current and organized.

• Guide customers through the migration process, outlining required actions and timelines.

• Deliver software training and answer customer questions related to data migration and new system usage.

• Build and maintain strong relationships with chapter administrators, undergraduate leaders, advisors, and headquarters staff.

• Escalate customer feedback, product issues, or enhancement requests to the appropriate teams.

  
  

What you bring

• High school diploma required.

• Minimum 6 months of experience in customer service, customer support, or client management.

• Strong organizational skills and the ability to manage multiple projects at once.

• Excellent problem-solving skills with strong attention to detail.

• Self-starter with the ability to work both independently and collaboratively.

• Clear, professional written and verbal communication skills.

• Proficiency with Microsoft Outlook, Teams, and Office 365 applications.

  
  

Preferred:

• Background in technical support or a related field.

• Experience with data migration, system implementation, or similar technical processes.

• Familiarity with Zendesk or Monday.com.

  
  

Why this role

Impact: Play a key role in ensuring a positive and efficient customer experience during critical platform transitions.
Growth: Gain hands-on experience with software migrations, customer communication, and data integrity.
Collaboration: Work closely with internal experts and cross-functional teams to solve real challenges.
Flexibility: Hybrid schedule based in Columbus, GA, with supportive team collaboration.

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

About Togetherwork

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, fraternities and sororities, universities, camps, religious organizations, and nonprofits.

Our mission-critical tools help customers manage and grow their communities while deepening engagement with their members, donors, and constituents. We're united by a shared goal: helping our clients better serve and empower their communities.

Learn more about our solutions at www.togetherwork.com/solutions.

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