MS Dynamics Developer

Role name: Microsoft 365 Role Description: Architecture DesignDefine and own the end-to-end technical architecture for the CCaaS solution using Dynamics 365 Contact Center and Microsoft Cloud technologies.Design scalable, secure, and high-performance architectures supporting omnichannel engagement (voice, chat, SMS, email, social, bots).Create technical blueprints, integration patterns, and system interfaces aligned with enterprise standards and contact center operations.Solution ImplementationLead technical implementation efforts, including configuration, customization, integration, and deployment of Dynamics 365 Contact Center modules.Oversee integration with telephony platforms, Azure Communication Services (Client), Microsoft Teams, Power Platform, and third-party systems (e.g., IVR, WFM, CRM, analytics).Guide development teams on best practices for extensibility using Power Automate, Azure Functions, Custom APIs, and Dataverse.Stakeholder Team CollaborationCollaborate with enterprise architects, solution consultants, developers, and business analysts to ensure solution feasibility and quality.Present technical design and architecture decisions to executive and technical stakeholders.Governance Quality AssuranceEnsure solutions are compliant with security, privacy, and regulatory standards (e.g., GDPR, HIPAA, FedRAMP).Define and enforce DevOps practices, CICD pipelines, ALM strategy, and performance optimization approaches.Review code and configurations to ensure adherence to architectural guidelines and Microsoft best practices.Innovation Roadmap AlignmentStay up to date with Microsofts Dynamics 365, Power Platform, and Azure roadmaps to propose new capabilities and innovations.Contribute to the long-term technology roadmap for contact center modernization and digital transformation. Competencies: Digital : Microsoft Dynamics 365 CRM Functional, Digital : Microsoft Dynamics 365 CRM Technical, Agile Specialisation, Communication Experience (Years): 6-8 Role name: Lead Role Description: Engage with business stakeholders to understand requirements, challenges, and desired outcomes.Collaborate with IT teams to design and deliver solutions leveraging Dynamics 365 modules and the Power Platform.Facilitate workshops and discussions to bridge the gap between business and technology.Advise on best practices, roadmap planning, upgrades, and integration strategies.Provide guidance on governance, security, and compliance within the Dynamics 365 ecosystem.Support change management and adoption across the organization.Developing custom solutions, workflows, and reports using tools like Power Platform and create new applications using the Microsoft Power PlatformDesigning and implementing scalable and secure CRM architectures for Dynamics 365 solutions. Integrating Dynamics 365 with other systems like Power Platform, Azure services, and external applications. Responsible for the delivery and roll out of new business applications using the Microsoft Power Platform Responsible for the delivery and roll out of business integrations between Microsoft products and other productsCreate detailed solution documentation and architecture diagrams.Manage and mentor the application SME Document the application and integrations that are built Understanding other Microsoft products in useTaking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues.Collaborate with engineering and product delivery teams to understand product and project requirements.Support and resolve incidents and problem tickets over phone email remote meeting with SLA defined.Support change management and adoption across the organization. Competencies: Digital : Microsoft Dynamics 365 Unified Operations - Technical, Digital : Microsoft Dynamics 365 Finance, Microsoft Dynamics 365 Manufacturing Experience (Years): 10 & Above

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

---