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Service Center Manager
2 weeks ago
As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your specific duties in this role will include:
Managing internal service center operations to meet/exceed P&L objectives
Championing the development of leadership competencies that drive individual and team goals
Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results
Hiring, training, and developing service center personnel
Assisting account managers in the identification, acquisition, and retention of customers
Managing inventory, receivables, expenses, and profit/loss accounting
Reviewing and completing monthly reports as well as overseeing petty cash balancing
Ensuring that customer relations are maintained at a high level
Utilizing key metrics to evaluate and recommend best practices for operations
Managing vendor relationships
Creating a positive, dynamic, and fun work environment
POSITION REQUIREMENTS
As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
Specific qualifications for the role include:
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
High school diploma or GED
Solid understanding of financial and accounting concepts
Computer proficiency and the ability to quickly learn our ordering system
Industrial sales / distribution experience, preferred
Service center experience, preferred
ERP / SAP experience, a plus
Benefits
This position is not eligible for relocation benefits and is expected to be performed on site.
Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.
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Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
