Provider Relations Specialist

This is a hybrid role which will require onsite attendance of two days a week in our Anchorage, Alaska office.

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veteran, Military Spouse or Military Affiliated are encouraged to apply

Job Summary

This position supports the department leadership in the overall management of provider education as it relates to TriWest provider networks. Ensures high level of customer satisfaction by serving as the consulting resource for the Provider Services Department and TriWest contracted providers. Serves as the subject matter expert by educating providers on TriWest reimbursement methodologies, provider education content, contract requirements, and new programs. Ensures provider rosters, records and reimbursement rates are accurate and up to date. Provides suggestions to update provider education materials based on trends and operates as intermediary between providers and TriWest staff on provider education needs. Facilitates resolution of escalated provider issues and communicates outcomes. This position must keep current and follow VA, TriWest, and departmental policies and procedures and submit reports in a timely manner.

Education & Experience

Required:

o Bachelor's (BA/BS) Degree in health care or related field or equivalent experience.

o 3 years' managed health care experience (provider relations and/or provider education) or experience working for a health care provider, with increasing responsibility.

o Ability to work in a highly matrixed environment.

o Ability to work in a fast-paced environment and triage constantly changing priorities.

Preferred:
o Experience processing referrals/authorizations or claims or handling escalated provider issues to resolution.

o Experience with healthcare-related electronic transactions and reimbursement methodologies.

o Experience in leading and facilitating meetings.

o Provider contracting experience.

Key Responsibilities

o Assists Alaska direct contract managers in contracting actions with providers and maintenance of their network records.

o Document and follow-up on access to care issues.

o Establish and maintain positive working relationships with both internal and external customers. Responding to emails, phone calls, customer service inquires by fully researching inquiry and responding timely.

o Subject matter expert of VA payment methodologies and TriWest policies and procedures for the administration of the VA Program.

o Coordinate and support timely provider contracting and re-contracting projects.

o Issue management and resolution of escalated issues; resolving provider issues in collaboration with Claims and Operations departments and reporting updates to the VA.

o Maintains professional working relationship with other TriWest departments, providers and stays abreast of provider educational needs.

o Remains current on all VA, TriWest and departmental policies and procedures by taking all available training and reviewing e-mail, TriNet, and www.triwest.com communications.

Recommends future provider educational needs based on observations of and discussions with providers and provider questions during live and web-based training.

o Provides feedback to management of any claims processing, referral/authorization, or other unfavorable trends from provider interactions.

o Actively promotes electronic claims submission & secure website functionality in all provider interactions.

o Maintains accurate provider contact records in the contact management system.

o Reviews and submits feedback timely on draft provider educational materials.

o Assists/participates in projects as assigned by manager.

o Performs other duties as assigned.

o Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Technical Skills: The ability to solve problems independently while working in a fast paced, energetic environment; strong communication skills, (oral and writing skills); a proven ability as a facilitator/instructor; self-motivated, able to work in a team and independently.

Working Conditions

Working Conditions:
o Favorable working conditions in a climate controlled office space. o Must be able to travel (locally or distant with overnight stays) a minimum of 25% and maximum of 75% of the time. o Must be able to lift a minimum of 20 lbs; equipment and course materials. o Must be able to work under stressful conditions.

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team We're On a Mission to Serve®

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $70,000 to $74,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

---