Business Office Manager
4 days ago
LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio and Michigan. Our company, which was built on our "Pillars of Excellence," employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents.
The Business Office Manager is responsible for the direct management and supervision of the business office at a community. Coordinates and oversees all human resources, payroll, billing, and operational processes within the department.
Responsibilities:
Business Office Duties:
- Prepares and submits necessary documentation for resident move-ins, move-outs, transfers, recurring billing changes and ancillary charges.
- Oversees cash controls including the depositing and posting of cash receipts
- Maintains daily cashbooks for operational accounts and prepare monthly bank reconciliation.
- Monitors and oversees the processing of accounts payable.
- Ensures department manager's complete appropriate assignment of departmental expenses and supporting documentation is executed and maintained.
- Prepares and enters journal entries and maintains appropriate sub schedules for Balance Sheet accounts.
- Reviews and distributes the monthly financial statements.
- Prepares Management reports as requested.
- Maintains team members, residents, vendor, and financial accounting files in accordance with established policies and requirements.
- Interfaces with residents on billing/collection issues.
- Oversees preparation and maintenance of resident files, records, and reports.
- Creates set-up and oversight for Health Center resident's/patient's private accounts and prepares necessary reports to adhere to State, Local and Federal guidelines.
- Other duties as assigned.
- Effectively and efficiently develops, facilitates and implements all phases of the recruitment process ensuring top talent is recruited and hired.
- Collaborates with Department Heads to ensure staffing needs are met.
- Proactively initiates recruiting for all Departments while ensuring timely and robust job postings are attracting viable candidates.
- Communicates regularly with ED and Department Heads on the status of recruitment efforts.
- Ensures thorough reference checks prior to offer ensuring appropriate vetting.
- Initiates all required background checks post offer.
- Upon offer acceptance, initiates electronic onboarding ensuring the new hire completes the information timely.
- Ensures the new hire materials/forms and documents are professional and appropriate meeting Discovery and regulatory requirements.
- Ensures all new hires complete required new hire documentation and training timely and according to regulatory requirements.
- Conducts a professional and thorough orientation with new hires, ensuring a smooth transition into the community and department.
- Initiates online learning portal classes for the new hire ensuring the new hire understands how to access and completes the training timely.
- Monitors and follows up on all PPD testing requirements, all license renewals, background checks and I-9s.
- Ensures the new hire is set up in the HRis is set up correctly, appropriately and timely for first check.
- Responds timely to all active and termed Team Member questions.
- Provides Human Resource policy guidance to both Team Members and leadership. Ensures Human Resource related policies are consistently followed.
- Collaborates with Regional HR Director regarding performance management problems (Disciplinary Actions). Ensures ED and Regional HR Director are apprised of serious allegations and concerns such as discrimination and harassment.
- Strictly maintains confidentiality related to employment matters.
- Ensures Team Member Appreciation activities are carried out consistently and maintains a pulse on Team Member feedback/opinions.
- Runs Team Member reports monthly and monitors status of current Team Members. Ensure appropriate documentation is submitted by Department Head for all changes.
- Ensures documented approvals are submitted by Department Heads on change forms. Updates and maintains accurate Team Member information in the HRis.
- Ensures Department Heads have reviewed and updated their Team Members' hours each payroll and pulls applicable payroll reports/files and forwards to Payroll Partner timely.
- Provides anniversary reports to Department Heads on a monthly basis and ensures reviews are issued timely.
- May support Team Member concerns and effectively resolves/de-escalates matters. Elevates to ED and Regional HR where appropriate.
- Ensures a safe and secure work environment for team members and leads the Safety Committee.
- Ensures Team Member injuries are documented and forwarded to W/C partner timely. Monitors status of injury/light duty and ensures appropriate medical documentation is submitted timely.
- Conducts Exit Interviews and prepares monthly/quarterly summary for ED.
- Responds to Unemployment claim detail requests and submits required documentation timely.
- Contributes and assists with the compilation of information for weekly reports.
- Performs other duties as assigned by the Supervisor.
- Ensure controls are in place for corporate policies (related to SOX), and ensure all documentation and policies are reviewed and submitted.
- May support Team Member concerns and effectively resolves/de-escalates matters. Elevates to ED and Regional HR where appropriate.
- Ensures a safe and secure work environment for team members and leads the Safety Committee.
- Ensures Team Member injuries are documented and forwarded to W/C partner timely. Monitors status of injury/light duty and ensures appropriate medical documentation is submitted timely.
- Conducts Exit Interviews and prepares monthly/quarterly summary for ED.
- Responds to Unemployment claim detail requests and submits required documentation timely.
- Contributes and assists with the compilation of information for weekly reports.
- Performs other duties as assigned by the Supervisor.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.
Qualifications:
- Bachelor's degree in accounting with one year experience as an Accountant, or related degree preferred.
- Associate's degree in accounting with two to three years related experience
Benefits
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
Thank you for your interest in Discovery Management Group careers. If you have any questions about the position you are applying for, please contact the community directly.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.
EOE D/V
JOB CODE: 1004082
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