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Client Support Specialist
2 weeks ago
Corebridge Financial Operations Position
At Corebridge Financial, we understand that action is crucial. Every day, we partner with financial professionals and institutions to empower individuals to take control of their financial futures. Our core values define our culture and reflect our commitment to our brand purpose:
- Collaborative Strength: We work together across the enterprise, scaling successful initiatives and making decisive actions for our customers and partners.
- Commitment to Excellence: We hold ourselves accountable, support one another, and strive to exceed expectations for our stakeholders.
- Innovation and Growth: We challenge the norm daily, consistently improving ourselves and our practices to prepare for the future.
- Inclusive Environment: We celebrate differing perspectives, empowering our colleagues to impact and bring their full selves to work.
At Corebridge Financial, we significantly impact lives by helping individuals plan for their futures and make decisions in challenging times through our diverse offerings in retirement, life, and institutional products. With a customer-first approach, extensive product expertise, and a dedicated team, we offer solutions for a brighter tomorrow.
Responsibilities:
- Serve as the primary contact for high-value client groups, providing exceptional service to both clients and financial advisors.
- Oversee comprehensive payroll processing, ensuring accuracy, compliance, and timely submissions.
- Proactively address payroll challenges, conduct detailed audits, and collaborate with internal and external partners to provide seamless, premium service.
- Demonstrate strong learning agility to navigate various billing cycles and file formats.
- Exhibit a deep curiosity while researching suitable solutions for internal and external customers.
- Assist clients with a wide range of complex transactions, recognizing the importance of delivering industry-leading customer service.
- Analyze large data sets with meticulous attention to detail to ensure compliance and quality.
- Aim to meet production and quality objectives by processing transactions accurately and promptly.
- Communicate effectively with various departments to guarantee accurate information processing for successful outcomes.
- Establish a productive home office environment, working remotely with minimal oversight. Tools and equipment will be supplied, and self-motivation, reliability, and responsibility are expected.
Skills and Qualifications:
- High School Diploma or GED required; a college degree is preferred.
- Proven ability to thrive in a structured, fast-paced team environment.
- Excellent verbal and written communication skills.
- Proficiency in MS Office, particularly strong Excel skills, including sorting data, utilizing filters, and formatting cells.
- Aptitude for learning new software applications and openness to exploring digital tools, capable of utilizing dual monitors and engaging in analytical research.
Work Location:
This position is based in Corebridge Financial's Amarillo, TX office, offering the flexibility of both office-based and remote work options.
Why Corebridge?
At Corebridge Financial, we prioritize our employees' health, well-being, and work-life balance. Our comprehensive benefits and wellness program supports our team members both personally and professionally, ensuring they have the resources and flexibility to thrive.
Benefit Offerings Include:
- Health and Wellness: We provide a range of medical, dental, and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer competitive retirement benefits, including a 401(k) Plan with a generous company match of up to 6% of eligible pay and an additional company contribution of 3% (subject to annual IRS limits and plan terms). Contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching Charitable Donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees can use up to 16 volunteer hours annually to engage in community-enhancing activities.
- Paid Time Off: Eligible employees commence with at least 24 PTO days to ensure they can take necessary time off for themselves and their families.
We are an Equal Opportunity Employer
Corebridge Financial is committed to equal opportunity employment, adhering to all federal, state, and local fair employment laws. All applicants will be assessed based on job-related qualifications, without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. We are also dedicated to complying with fair employment practices concerning citizenship and immigration status. We believe that diversity and inclusion are essential in fostering a creative workplace that drives innovation, growth, and profitability. We actively invest in every employee, ensuring respect for individuals and valuing their unique perspectives. Corebridge Financial is committed to providing reasonable accommodations to job applicants and employees, including those needed due to physical or mental disabilities or sincerely held religious beliefs.
