Servicing Representative

2 weeks ago

Collinsville, IL, United States Scott Credit Union Full time
Servicing Representative - Operations Department; Collinsville Branch

Banking • Full-Time • Operations

Scott Credit Union is hiring a Servicing Representative in Collinsville, IL to provide essential support to our members and operations, ensuring accurate processing, reporting, and correspondence across departments. If you're detail-oriented, enjoy problem-solving, and thrive in a collaborative, service-driven environment - we'd be excited to welcome you to our award-winning team.

Schedule: Full-time| Monday-Friday

Work Location Status: Fully on-site for the first 30-90 days at the Collinsville, IL branch. After successful completion of probationary period, position may be eligible for hybrid work.

*Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.

About the Role

The Servicing Representative supports Scott Credit Union's operations and member services by managing daily reports, correspondence, and programs such as Courtesy Pay and Collateral Protection Insurance. This role processes transactions, assists with loan and title management, coordinates with vendors, and ensures accurate member account handling while supporting smooth department operations.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:
  • 11 paid holidays and competitive PTO
  • 401(k) with employer match
  • Medical, dental, vision, and life insurance
  • Short-Term Disability, including maternity leave
  • Tuition reimbursement program
  • "Dress for your day" policy
  • Career advancement opportunities
  • Supportive, team-oriented culture
What You'll Do
  • Manage Courtesy Pay program. Process daily Courtesy Pay reports, close member debit cards and shares and assign calls to Collections Consultants. Compile, process and save reports such as delinquency, Courtesy Pay, Collateral Protection Insurance (CPI), titles, and assist with completing board reports.
  • Manage Collateral Protection Insurance program. Process weekly and bi-weekly reports for billing and refunds. Respond to requests from third party insurance vendor. Work with third party and members to resolve information disputes.
  • Manage Operations Synapsys queue. Process lien release, name change, account closure and miscellaneous document submissions. Complete IRA and Share Certificate requests. Handle Death notifications and Credit Life Claims.
  • Manage SCU's Electronic Cash Management program. Process web-based payment registration, return payment items, payment authorization and cancelation.
  • Post funds to member accounts for loans, bankruptcies, collection agencies, insurance companies, and other accounts as applicable.
  • Complete insurance company requests for total loss guarantee and process total loss payments.
  • Submit information to third party vendors for CHESX, credit bureau corrections, and collections and internal research.
What You Bring
  • High school diploma or equivalent.
  • General office experience to include typing, answering phones, photocopy, and fax.
  • Personal computer experience with emphasis in Microsoft Word and Excel.
Is This You?
  • You're energized by creating meaningful connections and delivering strategic solutions
  • You stay focused under pressure and prioritize precision in your work
  • You take initiative, own your projects, and consistently aim for high-quality results
  • You're looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth-for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

operations, service representative, banking operations, financial institution, credit union, customer service, deposit operations, transactions, member accounts,

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