Case Manager

Job Title: Case Manager (Non-Clinical)

Salary: $24 - $27 per hour

Location: Tustin, CA

Openings: 1

Position Purpose: Under the supervision of the Behavioral Health Administrative Manager, the Case Manager plays a pivotal role in supporting clients to break the cycle of homelessness through a holistic and proactive approach. This position encompasses conducting outreach calls and intakes, crisis management, service planning, and ongoing support for clients across various stages of homelessness. The Case Manager also coordinates services at the FTOC facility, maintains current knowledge of community resources and public benefit programs, and collaborates with community-based organizations to optimize client outcomes

Core Duties and responsibilities, include but are not limited to:

• Conduct outreach calls to referred clients/patients
• Conduct thorough intake interviews and assessments with prospective clients, identifying needs and barriers to stable housing and other social resource needs.
• Develop and implement Individualized Service Plans (ISPs) in collaboration with clients, addressing housing stability, income generation, and personal goals such as medical care, mental health support, substance use treatment, vocational training, and social services, etc.
• Provide crisis intervention and ongoing support to clients experiencing difficulties related to homelessness and other biopsychosocial factors.
• Coordinate and help facilitate services provided at FTOC, ensuring clients have access to necessary resources and support.
• Educate clients about available community resources and public benefits, making appropriate referrals and following up to ensure effective utilization and outcomes.
• Maintain up-to-date knowledge of Orange County Social Services, Social Security benefits, and other non-profit agencies and community resources to facilitate comprehensive support for clients.
• Advocate for clients' rights and needs within the community and collaborate with external agencies to enhance service delivery.
• Maintain accurate and timely documentation as per program and organizational policies, including intake assessments, progress notes, service plans, and case file updates.
• Ensure compliance with agency policies, grant requirements, and confidentiality standards in all client interactions and record-keeping activities.
• Participate in regular supervision, staff meetings, and trainings to enhance professional skills and knowledge.
• Follow established procedures for client follow-up and outcomes tracking as outlined by Families Together of OC and partner agencies.
• Maintain organized records of submitted check requests, program expenditures, and other administrative tasks necessary for program reporting.
• Uphold professionalism in representing the organization during interactions with clients, stakeholders, and the broader community.

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education, Qualifications, and Experience:

• Bachelor's Degree or must have 2 years full-time related work experience
• Case management experience, specifically with adults, at-risk of and/or unhoused population
• Working knowledge of Orange County HMIS
• Experience working with multicultural communities
• Bilingual: Spanish (Required)
• Proven ability to work effectively with diverse teams and stakeholders to achieve common goals.
• Excellent verbal and written communication skills to convey information clearly and compassionately to clients and colleagues.
• Strong problem-solving abilities to assess complex situations, identify key issues, and implement effective solutions.
• Demonstrated integrity, professionalism, and respect for confidentiality in all interactions with clients and stakeholders.

Work Schedule:

• General work hours are Monday to Friday 9 a.m. to 6 p.m., however, start times will vary, depending on organizational, staffing, community, and patient needs.
• Work schedules are subject to change based on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.
• Saturday work schedules will also be affected or implemented due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand work days and hours.
• Overtime may also occur due to organizational, staffing, community, and patient needs.

Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

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