Customer Service Rep

2 weeks ago

Florence, SC, United States Lincare Holdings Full time

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS:
* Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
* Assesses customer need for additional products/services
* Assesses customer compliance with physician orders
* Answers questions and provides customer education regarding products/services
* Documents calls in computerized record keeping system
* Enters customer orders in computerized system
* Verifies and updates demographic information such as address and telephone number in computerized records

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