Senior Principal Product Manager

Overview

Medallia is a leading force in Experience Management, known for our award-winning SaaS solution, the Medallia Experience Cloud. We excel at managing experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

At Medallia, we passionately believe that every experience is a lasting memory. These experiences shape perceptions of companies and greatly influence customer advocacy, contribution, and retention. Our goal is to cultivate a world where organizations are truly cherished by their customers and employees.

We empower exceptional individuals to collaboratively create extraordinary experiences.

The Role and Team

We are in search of a visionary and highly skilled Senior Principal Product Manager to spearhead Medallia's Data Platform with a focus on cross-product integration across the enterprise. The ideal candidate will define and drive essential capabilities that unify data from the Medallia Experience Cloud, other Medallia offerings, and newly acquired platforms. Your leadership will facilitate consistent data access, enhance integration processes, and unlock new monetization opportunities by establishing standards, services, and integrations that energize Medallia's data ecosystem.

You will take charge of the strategy and roadmap for shared data services and enterprise-level interfaces, operating at the nexus of technical feasibility, business requirements, and customer outcomes. Your responsibilities will include creating scalable governance frameworks, developing integration playbooks, and collaborating with go-to-market teams to commercialize Medallia's unified data assets.

This role demands profound expertise in enterprise data platforms, distributed systems, and large-scale governance frameworks, accompanied by a proven ability to unify multiple stakeholders and deliver impactful cross-company initiatives.

Responsibilities

• Own and refine the enterprise-wide model that connects the Medallia Experience Cloud, other Medallia products, and acquisitions.
• Drive platform-wide services such as feature stores, vector stores, embeddings, and metadata catalogs.
• Create playbooks and infrastructure to facilitate the rapid and reliable onboarding of new acquisitions into the unified data platform.
• Define enterprise-level data APIs and developer interfaces for seamless access across all products.
• Implement policies and tools for data authorization, retention, and compliance at the enterprise level.
• Collaborate with go-to-market teams to develop cross-product data products and APIs that generate additional revenue.
• Define and manage a roadmap spanning over 12 months, balancing foundational capabilities, product adoption, and monetization opportunities.
• Work closely with engineering, product managers, sales, design, and product marketing to ensure alignment and successful adoption of shared data services.

Qualifications

Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, or a related quantitative field, or equivalent experience.
• 7+ years of product management or equivalent experience focusing on enterprise data platforms, analytics, or distributed systems.
• Demonstrated success in building, launching, and scaling platform-wide data services.
• Proven track record in managing cross-functional company initiatives with measurable adoption and business impact.
• Strong understanding of cloud-native architectures, data platform elements like lakes, warehouses, lakehouses, catalogs, virtualization, and pipelines.
• Expertise in governance, compliance, and data quality practices at an enterprise level.

Preferred Qualifications

• 3+ years of direct experience in defining global data models and shared data services.
• Proven track record of onboarding acquisitions into a unified platform at scale.
• Familiarity with AI/ML frameworks, vector databases, and feature store architectures.
• Experience in commercializing data products and APIs for enterprise clients.
• Knowledge of customer experience management platforms.
• Experience in agile product development environments, including Productboard and JIRA.

Medallia is an equal opportunity employer offering competitive health and wellness benefits, including medical, dental, vision, 401(k), and paid parental leave. The annual base salary range for this position is $160,000 - $275,000 and is bonus eligible. Salary decisions consider factors such as responsibilities, candidate's experience, and market conditions.

Diversity is celebrated at Medallia, as we believe it enhances our work and contributes to our success. We are proud to be an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected statuses.