Medical Support Assistant

7 days ago

Pueblo, CO, United States Aptive Full time
Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: Eastern Colorado Health Care System

Location: Pueblo, CO

Salary Range: $21.90 onsite, $4.93 H&W

Work Schedule: Full-time

Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Primary Responsibilities

Key Responsibilities:

  • Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
  • Receive and respond to incoming calls, secure messages, and Veteran inquiries
  • Conduct patient check-ins and check-outs in person or virtually
  • Review, verify, and update demographics, insurance, and other patient data in VA systems
  • Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
  • Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
  • Coordinate care across internal VA services and external providers when applicable
  • Maintain confidentiality and compliance with HIPAA and federal privacy regulations
Minimum Qualifications

Qualifications:
  • U.S. citizenship
  • Ability to pass a federal background investigation and obtain Tier 1 security clearance
  • Must be able to work MST business hours regardless of time zone
  • For remote roles: Reliable internet access and home-office setup
  • For bilingual roles: Spanish fluency strongly preferred
  • For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred
Systems Used:
  • VistA
  • Computerized Patient Record System (CPRS)
  • HealthShare Referral Manager (HSRM) [for OCC roles only]
  • Microsoft Outlook, Excel, and Teams
  • VA secure messaging systems


About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

  • Medical Assistant

    2 weeks ago

    Pueblo, CO, United States Insight Global Full time

    Primary Purpose of Position: This Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required operations within their scope of practice. The MA working at this site is responsible for safe patient care and ensuring adherence to all Policies and Procedures. Role Responsibilities & Attributes:...

  • Medical Assistant

    6 days ago

    Pueblo, CO, United States Insight Global Full time

    Primary Purpose of Position: This Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required operations within their scope of practice. The MA working at this site is responsible for safe patient care and ensuring adherence to all Policies and Procedures. Role Responsibilities & Attributes:...

  • Medical Assistant

    12 hours ago

    Pueblo, CO, United States Insight Global Full time

    Primary Purpose of Position: This Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required operations within their scope of practice. The MA working at this site is responsible for safe patient care and ensuring adherence to all Policies and Procedures. Role Responsibilities & Attributes:...

  • Medical Assistant

    1 week ago

    Pueblo, CO, United States Front Range Clinic Full time

    About Porch Light Health: Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic,...

  • Certified Medical Assistant

    7 days ago

    Pueblo, CO, United States CommonSpirit Health Full time

    Job Summary and Responsibilities Certified Medical Assistants are essential to delivering whole person care to our patients. We offer a Medical Assistant Clinical Ladder to support growth and development within our connected system! Our Medical Assistants are highly-valued team members with an important voice in this organization. Our MAs, in partnership...

  • Certified Medical Assistant

    1 week ago

    Pueblo, CO, United States CommonSpirit Health Full time

    Job Summary and Responsibilities Certified Medical Assistants are essential to delivering whole person care to our patients. We offer a Medical Assistant Clinical Ladder to support growth and development within our connected system! Our Medical Assistants are highly-valued team members with an important voice in this organization. Our MAs, in partnership...

  • Certified Medical Assistant

    2 weeks ago

    Pueblo, CO, United States CommonSpirit Health Full time

    Job Summary and Responsibilities Certified Medical Assistants are essential to delivering whole person care to our patients. We offer a Medical Assistant Clinical Ladder to support growth and development within our connected system! Our Medical Assistants are highly-valued team members with an important voice in this organization. Our MAs, in partnership...

  • Certified Medical Assistant

    2 weeks ago

    Pueblo, CO, United States CommonSpirit Health Full time

    Job Summary and Responsibilities Certified Medical Assistants are essential to delivering whole person care to our patients. We offer a Medical Assistant Clinical Ladder to support growth and development within our connected system! Our Medical Assistants are highly-valued team members with an important voice in this organization. Our MAs, in partnership...

  • Certified Medical Assistant

    1 week ago

    Pueblo, CO, United States CommonSpirit Health Full time

    Job Summary and Responsibilities Certified Medical Assistants are essential to delivering whole person care to our patients. We offer a Medical Assistant Clinical Ladder to support growth and development within our connected system! Our Medical Assistants are highly-valued team members with an important voice in this organization. Our MAs, in partnership...

  • Certified Medical Assistant

    5 days ago

    Pueblo, CO, United States CommonSpirit Health Full time

    Certified Medical Assistant Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more...