Business Systems Analyst

2 weeks ago

Pleasanton, CA, United States Perfict Global, Inc. Full time
Job Title : Business Systems Analyst - Salesforce CRM
Location : Pleasanton, CA
Duration : 6 Month Contract
Onsite Position

Roles & Responsibilities
  • Partner with business and technical teams to gather, document, and analyze business requirements for Salesforce Sales Cloud, Marketing Cloud and other initiatives.
  • Develop comprehensive Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), User Stories, and User Acceptance Criteria in collaboration with Product and Engineering teams.
  • Build user journeys, process flows, and system diagrams to visualize and communicate business processes and solution designs.
  • Support the backlog management and grooming process, ensuring clear prioritization and alignment with business goals.
  • Collaborate with engineering and QA teams during development and UAT to validate solutions meet business expectations.
  • Maintain accurate and updated documentation using Confluence and track development progress using Jira.
  • Create and deliver PowerPoint presentations and Smartsheet reports to summarize project progress, key findings, and recommendations for leadership.
  • Serve as a subject matter expert on Salesforce capabilities and data flows, identifying opportunities to optimize business processes and system usage.
  • Support change management, end-user training, and documentation as part of new feature rollouts and enhancements
Must have :
  • 3-5 years of hands-on experience as a Business Systems Analyst, preferably supporting Salesforce CRM platforms (Sales Cloud and/or Marketing Cloud).
  • Strong proficiency in Jira and Confluence for requirements tracking and documentation.
  • Proven experience in creating BRDs, PRDs, user stories, acceptance criteria, and process documentation.
  • Demonstrated ability to build user journeys, workflows, and diagrams using tools such as Lucidchart, Visio, or Miro.
  • Strong communication, presentation, and documentation skills, able to clearly convey complex information to both technical and non-technical audiences.
  • Experience preparing executive-ready PowerPoint decks and managing deliverables via Smartsheet or similar tools.
  • Working knowledge of Salesforce platform capabilities, data model, and integration patterns

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