QA Analyst

Salary Range: 75000.00 To 85000.00 (USD) Annually

Job Code

288B

Department Name

Billing & Collections

Reports To

Deputy Director of Billing & Employer Relations

FLSA Status

Exempt

Union Code

N/A

Management

No

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A (https://www.youtube.com/watch?v=hYNdMGLn19A)

Job Summary:

Under the supervision of Deputy Director, Billing & Employer Relations/B&C Management, the QA Analyst is responsible to assist in all areas of the department’s quality assurance program. The QA Analyst is responsible to ensure the accuracy, reliability, and functionality of the B&C/Employer Relations systems through comprehensive testing and evaluation. This role focuses on validating system enhancements, integrations, implementations, reporting, and process changes to maintain compliance, improve efficiency, and deliver a seamless experience for all users.

Essential Duties and Responsibilities:

• Assist in establishing Quality Assurance requirements and modifications.

• Monitor Contribution Processing Unit’s daily processing to verify accuracy of processing.

• Maintain Quality Assurance issues log.

• Recommend Quality Assurance requirements as new issues arise.

• Assist in establishing procedures and processes that would:

• Enhance the effectiveness and quality of the Audit/Stip Processing Unit

• Streamline daily processing and quality control processes.

• Assist B&C/Collections Team and provide solutions that fall in line with best practices for complicated billing issues.

• Understand the need of quality assurance requirements and communicate the needs to upper management and staff.

• Enforce the Quality Assurance requirements by

• Inspecting departmental processing daily

• Design and maintain an error tracking system.

• Report quality assurance issues to upper management on a weekly basis

• Recommend new quality assurance requirements and make modifications to existing quality assurance requirements.

• Recommend training requirements.

• Maintain a proper contribution leger process, interact with Processors and Accounting Department to ensure leger request are reported timely and correctly based on Funds policy.

• Perform regression testing of all systems of record used within the department - record and report findings using tracking software.

• Validate system performance under various conditions to ensure stability and scalability.

• Able to track and report trends, limitations, test coverage, and QA performance metrics.

• Create or update existing training materials.

• Collaborate to build and update internal knowledge base articles to assist team members with troubleshooting and best practices.

• Contribute to create and update Standard Operating Procedures (SOPs) and user manuals for the department QA program.

• Performs any other relevant, related, or pertinent work or duties as requested or assigned by the Management of Billing & Collections

Qualifications (Competencies):

• 2+ years of experience in Quality Assurance or Testing, preferably in Billing, Collections, or Financial systems.

• Familiarity with QA methodologies, tools, and best practices.

• Proficiency in test management tools preferred.

• Ability to prioritize work and meet deadlines.

• High analytical, problem solving and decision-making skills.

• Strong ability to multitask using oral, visual, and tactile senses simultaneously.

• Flexibility with work schedule.

• Demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Microsoft Excel, Microsoft Word, Microsoft Outlook, and Windows applications.

• General knowledge of common workplace machinery such as copiers, fax machines and multi-line phone system

Soft Skills (Interpersonal Skills):

• Excellent oral and written interpersonal skills.

• Proven leadership capabilities and the ability to motivate employees.

• Excellent judgment and decision-making skills.

• Ability to follow up on problem resolution for delegated tasks.

• Flexibility to balance the multiple functions and the demands of the position.

• Strong coaching, counseling, and appraisal skills

• Detail oriented with excellent organization, documentation, and communication skills.

• Outstanding work ethic and employment record (including attendance and punctuality).

Education:

College graduate or equivalent work experience.

Language Skills:

Read, write, and understand English.

Reasoning Ability:

High

Certificates, Licenses, Registrations:

None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling

• Over 2/3 of the time: Talking or Hearing

• 100% of the time: Using Hands

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.