Residence Inn Cranberry

4 days ago

Cranberry Twp, PA, United States Aimbridge Hospitality Full time
Join Our Team as a Front Desk Agent

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

  • Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  • Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  • Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  • Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  • Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


PROPERTY INFORMATION:

Our extended-stay hotel is located near attractions such as UPMC Lemieux Center and Cranberry Mall. We are also conveniently located near popular business centers such as Thorn Hill Industrial Park and Cranberry Woods Business Park. After a long day, guests can head back to our pet-friendly suites where they can lounge in luxury bedding while using our complimentary Wi-Fi to catch up with friends and family. Guests can wake up and enjoy our complimentary breakfast options. If cooking makes travelers feel at home, store ingredients from our free grocery shopping service in their fully equipped kitchen and prepare a hearty meal in your room. When it's time to decompress, guests can challenge themselves to an intense workout in our fitness center or a basketball game at our Sport Court®.

Application deadline for Colorado positions:

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