Technical Support Specialist

2 weeks ago


Oxford, MA, United States The Judge Group Full time

Our client is currently seeking a Technical Support Specialist (Electrical/Electron)
We are seeking a Technical Support Specialist to provide exceptional customer service and technical assistance for IPG's laser products. This role serves as a key liaison between customers and Field Service Engineers, ensuring smooth communication and timely resolution of technical issues.

This job will have the following responsibilities:

  • Provide phone-based technical support for laser products.
  • Issue and manage RMAs; maintain accurate database records.
  • Coordinate repair activities (warranty and non-warranty).
  • Support pre- and post-installation activities for mid/high-power lasers.
  • Assist in developing training modules and documentation.
  • Manage failure analysis activities and create detailed reports.
  • Revise work instructions, procedures, and user manuals.
Qualifications & Requirements:
  • Associate degree in Electrical Engineering or equivalent experience.
  • Background in lasers/electronics and prior customer service experience preferred.
  • Ability to interpret technical documents and electrical schematics.
  • Strong communication skills (written and verbal).
  • Proficiency in Microsoft Office; dependable and detail-oriented.
  • Willingness to work after-hours/on-call and travel domestically/internationally as needed.


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