Technical Support Specialist
2 weeks ago
Our client is currently seeking a Technical Support Specialist (Electrical/Electron)
We are seeking a Technical Support Specialist to provide exceptional customer service and technical assistance for IPG's laser products. This role serves as a key liaison between customers and Field Service Engineers, ensuring smooth communication and timely resolution of technical issues.
This job will have the following responsibilities:
- Provide phone-based technical support for laser products.
- Issue and manage RMAs; maintain accurate database records.
- Coordinate repair activities (warranty and non-warranty).
- Support pre- and post-installation activities for mid/high-power lasers.
- Assist in developing training modules and documentation.
- Manage failure analysis activities and create detailed reports.
- Revise work instructions, procedures, and user manuals.
- Associate degree in Electrical Engineering or equivalent experience.
- Background in lasers/electronics and prior customer service experience preferred.
- Ability to interpret technical documents and electrical schematics.
- Strong communication skills (written and verbal).
- Proficiency in Microsoft Office; dependable and detail-oriented.
- Willingness to work after-hours/on-call and travel domestically/internationally as needed.
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Oxford, MA, United States IPG Photonics Full timeBack Technical Support Specialist (Electrical/Electronics) #25-536 Oxford, Massachusetts, United States Apply X Facebook LinkedIn Email Copy Job Description IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more...
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