Patient Accounts Representative
2 weeks ago
Employment Type: Temp-to-Hire (400 hours before conversion)
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Position Summary
This position supports the Accounts Receivable team by researching unpaid insurance claims, resolving patient account issues, and assisting with high-volume administrative workflows. The role requires strong medical billing knowledge, experience in A/R follow-up, and the ability to work quickly and accurately in a fast-paced environment. The ideal candidate is dependable, detail-oriented, and skilled in customer and patient communication.
Key Responsibilities
- Review, investigate, and follow up on unpaid or denied insurance claims.
- Work patient statements and assist patients with billing questions over the phone.
- Process payments, account adjustments, and documentation updates accurately.
- Communicate with insurance carriers to resolve claim discrepancies or secure missing information.
- Maintain patient account records in accordance with organizational and compliance standards.
- Support daily administrative functions within the Accounts Receivable department.
- Collaborate with team members to ensure timely completion of A/R tasks.
- Perform other duties as needed in a very fast-paced office environment.
- Medical office experience required
- Strong Accounts Receivable / Payment Posting / Claims Investigation experience
- Proficiency in Microsoft Office
- Excellent communication skills, both written and verbal
- Strong attention to detail, accuracy, and follow-through
- Dependable, organized, and able to multitask effectively
- Comfortable navigating high-volume workloads
- Patient-facing role - full health screenings required (TB, Tdap, HepB, MMR, Varicella)
- Attendance and reliability are highly important.
- Role sits onsite in an extremely busy office environment.
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