Training Delivery Educator IV

2 weeks ago

Pasadena, CA, United States Kaiser Permanente Full time
Job Summary:

Leverages advanced knowledge to train internal and external stakeholders using adult learning theory and other relevant guidelines. Develops specialized system content and training materials. Facilitates effective working relationships with inter/intraorganizational and external stakeholders in the organization. Measures the accuracy, comprehension, and effectiveness of training sessions by leveraging reporting tools and other training metrics. Verifies that all processes and content are following all legal, regulatory, and accreditation requirements. Participates in continuous improvement work by refining processes, analyzing metrics, and advocating for improvements in training.
Essential Responsibilities:

  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
  • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
  • Supports the review of training programs by: measuring the accuracy, comprehension, and effectiveness of training sessions; monitoring test scores and working with management to analyze results; leveraging survey and status reporting tools and other training metrics, to determine the effectiveness of training programs and the next steps to supporting the resolution of survey/data issues, and troubleshooting moderately complex issues; and creating the needs and/or knowledge assessment, administer, and review diagnostic/needs assessments for clinicians and staff for immediate or short-term departmental learning success.
  • Verifies certain standards are implemented and met by: verifying that all processes are in compliance with all legal, regulatory, and accreditation requirements; reviews others work and ensures that information provided is accurate, consistent, and delivered within prescribed protocols; and developing and implementing policies and procedures, operations, and automated systems providing information to staff and providers.
  • Participates in the creation of training content by: developing specialized system content and training materials (e.g., handouts, review activities, and visual aids) and implementing moderately complex training programs; and writing business cases/proposals to create projects that can address training needs.
  • Participates in continuous improvement by: analyzing moderately complex feedback and monitoring training needs to identify procedural deficiencies and participate in providing refresher training; applying advanced knowledge of industry practices, standards, and benchmarks to contribute to the refinement of processes across the department; and acting as an advocate to ensure continuous learning within their team by identifying and implementing improvements in training.
  • Creates meaningful relationships with stakeholders by: developing effective working relationships with inter/intraorganizational and external stakeholders to the organization; and developing and maintaining contact with internal customers and various parties (e.g., union representatives) to ensure training needs are met.
  • Trains all internal and external stakeholders by: leveraging advanced knowledge to deliver training by fostering a continuous learning environment using adult learning theory, addressing concerns leveraging various forms of media, current industry practices, regulatory requirements, and supporting business operations; and providing training to end users and addressing concerns leveraging various forms of media (e.g., in-person, classroom, on-site, just-in-time support, web sessions, and conference calls).
Minimum Qualifications:

  • Bachelors Degree in Instructional Design, Instructional Technology, Communication, Education, or related field AND minimum three (3) years of experience in designing and delivering training and curriculum development with a focus on instructor led training, or a directly related field, OR Minimum six (6) years of experience in designing and delivering training and curriculum development with a focus on instructor led training OR a directly related field.
Additional Requirements:
  • Knowledge, Skills, and Abilities (KSAs): Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Employee Training; Business Relationship Management; Conflict Resolution; Research and Development (R&D); Computer Literacy; Microsoft Office; Curriculum Development; Adult Learning Theory; Presentation Skills; Consulting; Relationship Building; Coordination
Preferred Qualifications:
  • Two (2) years of experience in health care insurance or working in a health care contact center.
  • Master's Degree in Education, Instructional Design and Evaluation, Adult Learning, Human Performance, or other related field.


Primary Location: California,Pasadena,Walnut Center - Regional Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Regional Offices - Pasadena - Rgnl Mg Admn-Credentialing - 0806
Pay Range: $89700 - $116050 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.
Travel: Yes, 20 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments. Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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