Technical Support Specialist

Job Description

Pittsburg State University is accepting applications for a Technical Support Specialist in the Department of Information Technology Services that is responsible for providing technical advice, assistance and support to computer users in a distributed computer environment by repairing, maintaining, and installing computer hardware, software and other peripherals and systems necessary to conduct the business of Pittsburg State University. These duties are performed in all university settings, including office areas, computer labs, public areas, and more; the expectation being that the employee performs with the most professionalism and efficiency.

Duties and Responsibilities

45% - Recommends, schedules, and performs repairs and maintenance to ensure desktop integrity to clients on campus within established standards and guidelines. This includes, but is not limited to computer hardware, computer software, peripherals, and other devices.

20% - Enters all support issues in the department ticketing program with all steps completed and conversations documented by following client communication and procedures as documented in the tech support standards document.

20% - Works with peers and other ITS staff to provide prompt troubleshooting and proactive planning to ensure continuity and security of the campus network. This includes following designated standards for setup and on-going service to end-users.

10% - Increases knowledge base by reading, training or other methods to keep up-to-date technically and apply new knowledge to job.

5% - Acts as backup administrator for various campus applications as well as other duties as assigned.

Education and Experience

Required Education and Experience - Time of Hire

• High school diploma or equivalent
• Two years advising and assisting computer users in distributed computing environments

Preferred Education and Experience

• Bachelor's degree in computer science or related technical field or Industry Certifications

Screening Services (Background Checks): Your employment with Pittsburg State University is contingent on a satisfactory criminal background check and sex offender check.

Job Type: Unclassified

Appointment Duration: 12 months

Work Schedule: Full Time, Monday - Friday, 8:00 AM - 4:30 PM

Application Documents Required*:

• Resume
• Cover Letter
• Names and Contact Details for three (3) Professional References

*Consolidate into two documents to upload.

Open Until Filled with a first consideration date of 12/4/2025

Search Committee Chair: David Nance, dnance@pittstate.edu

Visa Sponsorship is not available for this position.

PSU will only accept applications submitted through this process.

Pittsburg State University is an Equal Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all employees.

About Us

About Pittsburg State University

Founded in 1903, Pittsburg State's 373-acre campus is a beautiful blend of historic buildings and modern facilities, including state-of-the-art athletics, arts, and research facilities.

Its residential and online undergraduate and graduate student population of nearly 6,000 is guided by an exceptionally talented and dedicated faculty, staff, and administrative team.

Pitt State's hands-on learning environment and engagement by alumni working in a variety of professional sectors creates incredible academic, internship, and employment opportunities for students. Academic programs often bring home national honors.

The university enjoys a close relationship with Pittsburg residents as well as city and business leaders. Throughout town, you'll see gorilla statues in front lawns and red and gold Gorilla spirit at local businesses. Students, faculty, and staff are highly engaged in the local school district and with service projects, and in turn the community is highly supportive of and engaged in university activities.

Faculty, staff, and students have access to many amenities, including discounts and free access to concerts, plays, athletic events on campus as well as discounts on meals and services off campus.

Pitt State has developed unique partnerships in downtown Pittsburg, 1.4 miles north of the main campus. There, Block22 and the historic Hotel Besse offer innovative student housing options and the new Kelce College of Business building, scheduled to open in July 2026, will feature state-of-the-art classrooms, collaboration spaces, and space for professional development and public events.

The university has earned institutional accreditation through the Higher Learning Commission and two elite classifications from the Carnegie Foundation.

---