Dispatcher - Service & Install

Job Description

The Dispatcher plays a pivotal role in maintaining efficient communication and coordination across the service and installation departments. This role involves receiving and processing service calls, scheduling installations, and ensuring seamless communication with technicians and customers.

Responsibilities

Key Responsibilities

• Customer Relations and Support: Serve as the primary point of contact for customers, ensuring high-quality service and satisfaction.
• Job Completion Oversight: Close out completed jobs and input technician times accurately.
• Scheduling:
  • Schedule installations on a live calendar three weeks in advance.
  • Coordinate weekly service schedules and adjust as necessary to ensure timely service delivery.
  • Communicate with individual technicians daily to manage and optimize schedules.
• Follow-Up: Ensure timely follow-up on job completions to verify quality and address any outstanding issues.

Qualifications

Qualifications

• Education: High School Diploma or equivalent.
• Technical Skills:
  • Proficient in Microsoft Office Suite.
  • Familiarity with dispatching software and scheduling tools is a plus.
• Experience:
  • Previous dispatching experience is preferred.
  • Background in a customer service-oriented environment preferred.
• Skills:
  • Excellent verbal and written communication skills for internal and external audiences.
  • Strong multitasking ability to manage a fast-paced environment.
  • Team-oriented mindset with the ability to collaborate effectively.
• Key Competencies
  • Customer-focused mindset with the ability to build and maintain relationships.
  • Analytical thinking and problem-solving capabilities.
  • Team-oriented approach while maintaining the ability to work independently.
  • Adaptability in a fast-paced and dynamic environment.

Work Environment

This role operates primarily in an office environment.

Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed.

Join our team to contribute to delivering high-quality products and exceeding customer expectations

About Us

https://www.overheaddoor.com

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door™ products.

About the Team

In 1962, Won-Door Corporation introduced the world's most durable acoustically rated folding partition - DuraSound. Fifteen years later the company pioneered the development of the first-ever accordion type, fire-rated horizontal sliding door. Today, Won-Door's FireGuard is the top-selling horizontal sliding fire door on the market. The development of the accordion type, horizontal sliding fire door - as manufactured by Won-Door Corporation - has had a profound influence on the establishment of requirements that regulate their use. Technology developed by Won-Door engineers continues to influence the building products and fire protection industry.

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