Client Care Specialist

1 day ago

Jamaica Plain, MA, United States MSPCA Angell Full time
Love animals? Thrive in fast-paced environments?
Join one of the most respected veterinary hospitals in the country and be the first point of contact for pet owners during some of their most critical and meaningful moments.

About the Role:

As a Client Care Specialist (CCS) at Angell Animal Medical Center, you'll play a vital role in supporting both our clients and our veterinary team ensuring a seamless, compassionate experience from start to finish.

You'll be:
  • Greeting and checking in clients with warmth and professionalism
  • Managing discharge processes
  • Supporting emergency visit coordination with calm and efficiency
  • Acting as a key liaison between pet owners and medical staff
This role is perfect for someone who thrives under pressure, communicates clearly, and has a heart for both people and pets.

One weekend day per week is required. Specific schedule to be discussed during the hiring process.

What We're Looking For:
  • At least 1 year of customer service experience
  • Excellent verbal and written communication skills
  • Ability to stay organized and calm in high-energy settings
  • A passion for helping animals and their people
Compensation:
  • Starting pay: $20-$21/hour, $500 sign on bonus
  • Higher compensation may be offered based on experience and qualifications
Why Join MSPCA-Angell?

Founded in 1915, MSPCA-Angell is internationally recognized as a leader in veterinary medicine and education. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets.

By joining our team, you'll become part of a compassionate and mission-driven organization that's been making a difference for over a century.

Perks & Benefits:
  • Blue Cross medical, dental, and vision coverage
  • Life and disability insurance
  • 403(b) retirement plan
  • Tuition reimbursement
  • Paid holidays, sick time, and vacation
  • Employee discounts for pet health care and food
  • Free on-site parking and easy access to public transit

Make Your Passion Your Career

If you're ready to bring your customer service skills into a role where every day is an opportunity to help, we'd love to hear from you. This is more than a job, it's a chance to be part of something truly meaningful.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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