Care Coordination Assistant

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

The Care Coordination Assistant (CCA) provides administrative support to the Case Management department. The CCA is responsible for assisting the Case Management department in the implementation of case and disease management programs designed to improve the health status of Independent Health members. This includes, but is not limited to, operational aspects including outreach phone calls to members and administrative support as requested.

• High School diploma or GED required; Associates degree preferred.
• Two (2) years medical office experience required. Case Management and/or care coordination experience preferred.
• Working knowledge of medical terminology required.
• Solid verbal, written and interpersonal communication skills required. Demonstrated customer service skills required.
• Demonstrated proficiency in data entry. Strong MS Office skills required (Word, Excel).
• Excellent organization skills, with attention to detail and follow through.
• Ability to meet and/or exceed all established performance standards on a consistent basis (i.e., regulatory timeframes, accuracy, and quality).
• Demonstrated proficiency with PC navigational skills; MEDecision, Power MHS and Siebel experience preferred.
• Knowledge of medical billing procedures, CPT and ICD-9 coding preferred.
• Ability to work flexible hours and/or overtime as needed.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Collaborative, Trustworthy and Accountable.

• Ensure data accuracy in the generation of member case/disease management clinical files within the clinical system (MEDecision); appropriately links all scanned/imaging support files; and routes cases to the appropriate clinician queue in accordance with department policies/procedures.
• Ensure data accuracy and the timely recording of encounter data into program databases such as MEDecision form tools/Excel files.
• Monitor, retrieve, update and route member data in the core administrative systems (Macess, Health Rules, Siebel, Advantmed); facilitates inter-departmental communications with timely and accurate information.
• Complete first-tier member outreach activities under the direction of the clinical manager/clinician team; complete health-risk screening, accurately follow scripts/protocols and appropriately identify members requiring higher-level interventions in accordance with department guidelines/policies.
• Coordinate services in accordance with department procedures and/or the clinician's care plan. Provides timely updates.
• Ensure compliance with all regulatory and departmental requirements. Accountability for attainment of productivity and quality metrics.
• Administrative support as needed (i.e. correspondence, filing, data entry, etc.).

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $20.00 - $21.50 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub app.