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Restaurant Manager

3 weeks ago

Bolingbrook, IL, United States Chick-fil-A Full time
COMPANY: Chick-fil-A Bolingbrook

POSITION: Manager

STATUS: Full Time (35-45 hours/week)

AVAILABLE SHIFTS: Opening / Day / Afternoon / Closing

COMPENSATION: Up to $21.00/hour

LOCATION: 245 N. Weber Rd., Bolingbrook, IL, 60490

JOB CATEGORY: Management

Benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plans
  • $2,500 Scholarship Opportunities
  • Free Meals & Catering Discounts
  • Cash Bonuses & Incentive Programs
  • Flexible Scheduling
  • Paid Training
  • Tuition Assistance
  • Sundays Off
JOB SUMMARY: Chick-fil-A Bolingbrook is seeking talented, energetic, and enthusiastic individuals with a passion for service and leadership. As a Manager, you'll do more than lead a team - you'll gain valuable personal and professional experience through our paid 6-week in-restaurant training program. At Chick-fil-A, leadership is an opportunity, not just a job.

JOB REQUIREMENTS:
  • Work 5-6 days per week, including Saturdays (Sundays always off)
  • Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
  • Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
  • Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
  • Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
  • Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
  • Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
  • Implement decisions and strategic business objectives from the director team and the Owner/Operator.
  • Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
  • Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
  • Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
  • Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
  • Empower, encourage and provide honest feedback to team members on a daily basis.
  • Ensure all team members on shift are aware of the plan, goal, and vision for the day.
  • Oversee team member contests and recognition during shifts.
  • Ensure portions are correct and meet weight and presentation expectations.
  • Protect the customer experience by ensuring packaging, food presentation and quality is top level.
  • Ensure store is neat, clean, and organized at all times
  • Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
  • Appropriately handle customer requests and facilitate customer recovery
  • Enforce disciplinary system and violations of the Team Member Policy Handbook.
  • Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.
ESSENTIAL QUALIFICATIONS:

EDUCATION: High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.

EXPERIENCE: One year or more of prior experience in hospitality, retail, hotel, restaurant, or quick-service industry

ESSENTIAL FUNCTIONS:

Cash Handling: Frequently

Standing/Walking: Constantly

Sitting: Occasionally

Outdoor Work: Occasionally

Lifting:
  • 10 lbs or less: Constantly
  • 11-20 lbs: Constantly
  • 21-50 lbs: Frequently
  • 51-100 lbs: Occasionally
KEY ATTRIBUTES & QUALITIES:
  • Teachable and growth-minded
  • Commitment to providing REMARKABLE hospitality
  • Team-first mentality
  • "Guest first" service approach
  • Works efficiently under pressure
  • Effective communicator and multitasker
  • Self-motivated and proactive
  • Treats all individuals with dignity, honor, and respect
Leadership Characteristics:
  • Character: Lives out Chick-fil-A values
  • Chemistry: Servant leader with a team-focused attitude
  • Competency: Problem solver committed to excellence
Work schedule
  • 8 hour shift
  • 10 hour shift
  • Weekend availability
  • Monday to Friday
  • Holidays
  • Day shift
  • Night shift
Benefits
  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Referral program