Service Desk Overnight

2 weeks ago

Lake Stevens, WA, United States Planet Fitness Full time
Job Details

Job Location
414 Lake Stevens - Lake Stevens, WA

Position Type
Part Time

Salary Range
$17.25 - $17.25 Hourly

Job Shift
Overnight

Job Category
Customer Service

Description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members;
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees;
  • Perform beginning of shift and end of shift procedures;
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors;
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
  • Perform all other duties as assigned or required.


Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers;
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

  • Specialty Dental Assistant Periodontics

    4 days ago

    Lake Stevens, WA, United States PDS Health Full time

    Now is the time to join Lake Stevens Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Dental Assistant is to support the success of the clinicians through effective delivery of...

  • Specialty Dental Assistant Periodontics

    2 weeks ago

    Lake Stevens, WA, United States PDS Health Full time

    Join Lake Stevens Modern Dentistry Now is the time to join Lake Stevens Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Dental Assistant The primary role of the Dental Assistant is to support the...

  • Specialty Dental Assistant Periodontics

    2 days ago

    Lake Stevens, WA, United States PDS Health Full time

    Now is the time to join Lake Stevens Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Dental Assistant is to support the success of the clinicians through effective delivery of...

  • Specialty Dental Assistant Periodontics

    2 weeks ago

    Lake Stevens, WA, United States PDS Health Full time

    Join Lake Stevens Modern Dentistry Now is the time to join Lake Stevens Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Dental Assistant The primary role of the Dental Assistant is to support the...

  • Service Manager

    1 hour ago

    Bonney Lake, WA, United States Patterson Company LLC Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Pro Customer Service Sales

    4 days ago

    Liberty Lake, WA, United States Home Depot Full time

    Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and...

  • Pro Customer Service Sales

    2 days ago

    Liberty Lake, WA, United States Home Depot Full time

    Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and...

  • Overnight Inbound

    6 days ago

    Bonney Lake, WA, United States Target Brands, Inc. Full time

    The Starting Hourly Rate / Salario por Hora Inicial is $19.25 USD per hour. The Pay Range / Rango salarial is $19.25 USD - $28.90 USD per hour. ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families...

  • Overnight Inbound

    1 week ago

    Bonney Lake, WA, United States Target Full time

    The Starting Hourly Rate / Salario por Hora Inicial is $19.25 USD per hour. The Pay Range / Rango salarial is $19.25 USD - $28.90 USD per hour. ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families...

  • Veterinary Assistant

    3 hours ago

    Bonney Lake, WA, United States BoosterPet, LLC Full time

    Benefits: Health Insurance for Full Time Associates Competitive salary Employee discounts Wellness resources BoosterPet Veterinary Assistants Wanted! BoosterPet is looking for passionate and experienced Veterinary Assistants to share our vision of providing healthy work spaces. With your help, we are creating an environment that cares and respects you...