IT - Technology Lead | Cloud Platform | Cloud Platform - ALL

7 days ago

Tempe, AZ, United States Spruce Infotech Full time

Job Title: Genesys Cloud Engineer
Work Location & Reporting Address: Tempe, AZ 85281
Is there a possibility of remote work? Yes
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Contract duration: 11 months
Target Start Date: 01 Dec 2025
Does this position require Visa independent candidates only? Yes

Detailed Job Description:
• Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
• Experience in working on Data action and Integration on Genesys Cloud
• Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
• Having a good skill in developing bot flows and bot configurations in inbound channel.
• Experience in configuration of all Genesys pre-configuration tools under the admin tab.
• Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
• Experience in working outbound dialer campaign.
• Understanding, representing, and working on call flow design in Visio application.
• The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.

Minimum years of experience: 5-8 years
Interview Process (Is face to face required?) Remote on video

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