Customer Service Representative

2 weeks ago

Rochester, NY, United States Eastman Kodak Full time

Customer Service Representative

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Date:Nov 19, 2025

Location: Rochester, NY, US, 14650

Company: Kodak

Role Overview

The Customer Service Representative will work closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service and the credit/collections department. Processes orders, returns, credits, discrepancies and manages order status follow-up requests, via phone, email and Partner Place/B2B. Role will also create service calls for break/fix repairs.

Customer Service Representative Job Duties:

• Strong Customer Service experience

• Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks

• Build relationships and work closely with customers and Kodak internal partners.

• Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners

• Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.

• Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Analyzing information and evaluating results to choose the best solution and solve problems.

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Prompt in responding to inquiries or to notify customers of any planned adjustments.

Education/Experience:

• Bachelor’s degree, Post-Secondary diploma or Equivalent.

• 3 to 5 years of Customer Service Experience preferred.

• Experience with SAP desirable, or an equivalent ERP system.

• Experience with Salesforce desirable.

• Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).

Key Competencies:

• Strong problem analysis and problem-solving

• Interpersonal skills

• Communication skills - verbal and written

• Self-motivated and able to work under pressure

• Able to foster and remotely build relationships with internal/external customers

• Attention to detail and accuracy

• Adaptability

• Results Orientated

EOE Policy Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Estimated Salary: $21.00 - $23.00

Experience Level: 0-5 Years

Requisition ID:1723

Nearest Major Market:Rochester

Apply now »

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