Automotive Counter Sales/Parts Pro

2 weeks ago

Loveland, OH, United States Smyth Auto Parts Full time

Job Type

Full-time

Description

Automotive Counter Sales/Parts Pro Job Summary: Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.

Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:

  • Follows all points of the store's "Basic Service Statement"
  • Reports and is ready for work at schedule time.
  • Reports to work wearing the proper attire.
  • Assists all customers by determining needs and selling necessary products to complete the customer's job.
  • To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
  • Properly checks in, prices and merchandises incoming product.
  • Keeps merchandise labeling current.
  • Keeps store neat, clean, and free of all obvious hazards to customers and employees.
  • Assists in store inventories.
  • Attends all store meetings.
  • Improves job knowledge by attending all recommended training sessions.
  • Follows any other directive as assigned by manager.
  • Properly uses the order processing system.
  • Records all lost sales.
  • Keeps catalog and price sheets current.
Requirements

Automotive Counter Sales/Parts Pro Job Qualifications and Requirements (Knowledge, Skills and Abilities):
  • Knowledge of auto parts.
  • Computer skills (windows, Excel, Word, and Internet).
  • Excellent Customer Service is a must.
  • Able to pull and place inventory.
  • Able to answer phones.
Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:
  • In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision.
  • Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time.
  • Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material.
  • Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person.
  • The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table.
  • The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high.
  • The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more).
  • The employee must be able to move a standard two-wheel dolly carrying boxes.
  • The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.
We offer competitive wages and benefits that include:
  • Paid vacation and sick time
  • Paid holidays
  • Health care, dental and vision insurance
  • Life and disability insurance
  • 401kplan with a match
  • A generous employee discount on parts and supplies

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