Candlewood Suites Washington Dulles Sterling

1 week ago

Sterling, VA, United States Aimbridge Hospitality Full time
Join Our Team as a Front Desk Agent

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

  • Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  • Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  • Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  • Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  • Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


PROPERTY INFORMATION:

Our fresh and full hotel renovation has just been completed Apartment-home styled guest suites include those things that make all the difference. Sleek black and glass kitchens with granite counters surround your large capacity microwave, full size dishwasher, full size refrigerator with icemaker, smooth cooktop, stainless steel sink plus essential cookware and dishes. Soft, crisp lighting, a generous worktop space, furnishings that combine attractive form with function, your space to settle in. All bathrooms have generously sized countertops and bright lighting. Once a week housekeeping will keep things tidy. Take advantage of our easy on the wallet longer stay pricing. As often as possible, we whittle down our weekend rates.

Application deadline for Colorado positions:

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