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Restaurant Operations Manager
3 weeks ago
Join Our Team as a Restaurant Operations Manager
The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating over 130 restaurants nationwide.
OUR PURPOSE: IGNITING YOUR ORIGINALITY.
OUR VISION: TO BE THE CHOICE FOR ALL WHO CRAVE DAMN GOOD FOOD AND TO EXPRESS THEIR AUTHENTIC SPIRIT.
OUR MISSION: PASSIONATE PEOPLE CRAFTING CRAVEABLE FOOD AND WELCOMING VIBES.
OUR MOTTO: THE DEVIL IS IN THE DETAILS.
What We Need
As the Restaurant Operations Manager, you will lead our Back of the House (BOH) operations and ensure that each guest has an exceptional experience. You will uphold our high standards for food quality, safety, cleanliness, hospitality, and community engagement, all while aligning with Torchy's mission and values. If you thrive in a fast-paced environment and take pride in developing your team members, we want to hear from you
What You'll Do
- Kitchen Operations: Manage all BOH operations, including food preparation, inventory, and equipment maintenance, while ensuring a safe and spotless kitchen environment.
- Food Quality: Guarantee that all menu items consistently meet our high standards, focusing on scratch-made food and attention to detail.
- Guest Experience: Lead hospitality efforts to meet and exceed guest needs and expectations, creating a welcoming and memorable experience.
- Local Store Marketing: Support and execute local marketing initiatives to build community connections and enhance guest traffic.
- Team Management: Hire, train, and schedule team members to maintain appropriate staffing levels and meet operational needs.
- People Development: Mentor and develop team members, fostering a culture of growth and accountability while identifying and cultivating future leaders.
- Financial Accountability: Oversee food costs, labor, and overall operational efficiency through effective planning, scheduling, and inventory management.
- Recipe Adherence: Ensure that all recipes are followed accurately, maintaining correct portioning and production tracking.
- Compliance Management: Ensure adherence to all health, safety, and regulatory requirements while promoting a culture of accountability.
- Shift Excellence: Lead shifts with a focus on food quality, efficiency, hospitality, and safety, ensuring smooth operational flow.
- Continuous Improvement: Analyze Mystery Shop and Damn Good Restaurant Assessment results, implementing action plans for improved guest experiences and operations.
- Training & Development: Work with team members to ensure consistent training, certification, and skill development.
- Flexibility: Be ready to perform other duties as assigned.
How You'll Do It
- Leadership: Inspire and motivate others by embodying Torchy's values in every aspect of your work.
- Adaptability: Stay flexible and effective in managing changing priorities and challenges, keeping your composure under pressure.
- Communication: Foster open and productive communication with team members, ensuring clarity and alignment.
- Problem-Solving: Tackle challenges with resourcefulness and creativity, finding practical solutions to drive results.
- Collaboration: Work seamlessly with others to achieve shared goals, building trust and strong partnerships.
What You Need
Minimum Qualifications
- 3+ years of restaurant management experience in a fast-paced environment, covering both kitchen and guest-facing operations.
- Proven ability to lead and develop teams while maintaining high operational and hospitality standards.
- In-depth knowledge of food safety and restaurant operations best practices.
- Required state alcohol-server and Manager ServSafe certifications.
- Proficiency in managing budgets, schedules, and inventory.
- Ability to lift up to 40 pounds and stand or walk for extended periods.
Preferred Qualifications
- Bilingual proficiency in English and Spanish.
Why Join the Torchy's Team?
- Competitive pay based on experience
- Eligibility for periodic bonuses
- Access to essential benefits including medical, dental, and vision plus 401(k)
- Paid Time Off (PTO)
- Damn Good food discount for you and your spouse
- Incredible growth opportunities—a job with us is more than just a paycheck
An Equal Opportunity Employer. We are required to notify all applicants of their rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
