Senior Business Analyst

Senior Business Analyst

Combining industry knowledge with business analysis skills, the Senior Business Analyst will serve primarily as the main executor of customer-facing activities throughout an implementation project. Additionally, the role will serve as a liaison between sales, customer business units, software development teams and project support teams. This role will utilize various tools and techniques to analyze client business operations, identify problems and/or opportunities, define solution characteristics, assess available technologies, specify the integration solution, and recommend solutions to better meet an agency's needs.

This is a hybrid position that requires frequent travel (approximately 85%) to our customer site in downtown Columbus, OH. On days when you're not onsite, you'll work remotely from home. Occasional travel within the state of Ohio may also be required.

Experience

Required:

• Bachelor's degree in Business Administration, Public Administration, Business Management, Business Technology, Social/Human Services Technology or related field and 3-year relevant experience, OR 7+ years relevant experience.
• Proficient in OnBase
• Valid driver's license, reliable transportation, and full coverage auto insurance
• Authorization to work in the United States

Desired:

• Experience in Health and Human Services
• Certified Change Management Profession
• Specialized training in Project Management, Business Analysis, Business Planning, Organizational Assessment, and/or Business Strategy and Analytics
• Certification achievement of the International Institute of Business Analysis (IIBA)

What you'll be doing

• Collaborate with subject matter experts both internally and externally, market owners, product owners and developers to translate customer business needs into software application requirements and software enhancement requests
• Critically evaluate information gathered and understand business process management to translate customer business needs into specific project requirements.
• Determine system design specifications and define test conditions both technical and business compatibility, preparing a plan for validating system design, facilitate system design testing using test scripts and/or test scenarios, and completing corresponding documentation.
• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Determine the effect of product changes to business and technical processes on the project
• Elicit project requirements using interviews, document analysis, surveys, site visits, task and workflow analysis, use cases, etc.
• Facilitate customer-facing activities (both in person and remotely through video-conference platforms) throughout project implementation including system design workshops, change management identification sessions, and other activities as assigned
• Assist in enforcement of project deadlines and schedules
• Promotes and fosters an environment and culture of inclusion and equity.
• Performs other job-related duties as assigned.

You may be a good fit for our team if you have the following...

Skills and Abilities

• Strong knowledge of business analysis and/or the human services field
• Skilled in technology solutions, MS Office, and teleconferencing tools
• Experience managing large-scale projects and day-to-day operations
• Strong analytical, problem-solving, and presentation skills
• Highly organized with excellent time management; able to handle multiple priorities
• Ability to work independently in a remote environment and travel as needed

Core Competencies

• Business Analysis & Strategy - improves processes and implements solutions
• Project & Change Management - delivers results in dynamic environments
• Innovation & Technology Integration - applies new tools to advance performance
• Decision-Making & Adaptability - comfortable with ambiguity and change
• Compliance & Integrity - maintains confidentiality and professional standards

Interpersonal Skills

• Clear, effective verbal and written communication
• Strong facilitation, stakeholder engagement, and conflict resolution abilities
• Collaborative team player who builds positive relationships
• Maintains composure and professionalism under pressure

What We Provide

• Medical (includes H.S.A. option with employer contribution), dental, and vision insurance
• Short- and long-term disability
• Company paid basic life insurance
• 401(k) with 3.5% company match and immediate vesting
• Free financial education and consultation
• Wellness program that helps you earn lower premiums
• Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more
• 12 weeks fully paid parental leave
• Up to $5,000 adoption fee reimbursement
• $500 wellness reimbursement after 60 days of employment
• Generous PTO policy and 10 company paid holidays
• Company paid cell phone plan

Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbus' top places to work, working at Northwoods means being part of a team that's passionate about making an impact on the lives of HHS professionals and the families they serve.

We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in:

1. Curiosity - Willing to test assumptions, courage to ask questions, and active listening.
2. Community - Helping and mentoring each other, celebrating diversity and acknowledging our team members' contributions.
3. Resourcefulness - Willing to try and fail. Asking for help and trusting the expertise of our team.
4. Stewardship - Safeguarding Northwoods' values, culture, mission, and resources.

We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission.

Our Solutions

Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes.

Traverse - A SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes.

Compass - Compass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need.

Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.

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