Customer Account Associate

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Position Summary

The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team. This role is located in Cincinnati, OH.

Key Responsibilities

Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) (40% of Role)

• Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.

Management of Customer post-audit claims

• Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
• Participate in customer meetings to resolve claims with third party vendors

Deduction Workflow Administrative Management

• Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
• Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
• Drive collections of unauthorized deductions and application credits from the customer

Support Customer Metric Forecasting

• Manage off invoice and input of planning tools
• Ensure off invoice trade events align with customer systems
• Tie out customer forecast to Nestle internal forecast
• Trade & deduction management & new item setup + reconciliation

Post Audit Disputes

• Manage all external systems and ensure 100% post-audit response
• Collection of unauthorized deductions/deducted post audits
• Meeting support for external customer specific system meetings

Qualifications / Certifications

• Bachelor's degree preferred, or 1-2 years of relevant work experience
• Previous experience in an administrative or support role is preferred
• Strong organizational and time management skills
• Excellent attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with SharePoint and other collaboration tools is a plus
• Ability to work independently and prioritize tasks effectively
• Strong communication and interpersonal skills

Critical Experiences

• Experience working as a Field Sales Representative or Customer Account Analyst

#LI-KS1

Additional Field Locations:|||Cincinnati, OH|||

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 378497

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Position Summary

The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team. This role is located in Cincinnati, OH.

Key Responsibilities

Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) (40% of Role)

• Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.

Management of Customer post-audit claims

• Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
• Participate in customer meetings to resolve claims with third party vendors

Deduction Workflow Administrative Management

• Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
• Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
• Drive collections of unauthorized deductions and application credits from the customer

Support Customer Metric Forecasting

• Manage off invoice and input of planning tools
• Ensure off invoice trade events align with customer systems
• Tie out customer forecast to Nestle internal forecast
• Trade & deduction management & new item setup + reconciliation

Post Audit Disputes

• Manage all external systems and ensure 100% post-audit response
• Collection of unauthorized deductions/deducted post audits
• Meeting support for external customer specific system meetings

Qualifications / Certifications

• Bachelor's degree preferred, or 1-2 years of relevant work experience
• Previous experience in an administrative or support role is preferred
• Strong organizational and time management skills
• Excellent attention to detail and accuracy
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with SharePoint and other collaboration tools is a plus
• Ability to work independently and prioritize tasks effectively
• Strong communication and interpersonal skills

Critical Experiences

• Experience working as a Field Sales Representative or Customer Account Analyst

#LI-KS1

Additional Field Locations:|||Cincinnati, OH|||

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 378497

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