Contact Center Engineer

1 week ago

Texas City, TX, United States CData Software Full time
JOB Description

Location :- Irvine, CA // Plano, TX

Visa: USC,GC,GC-EAD,H1B

Note :- While Submitting Your Profile on Ceipal Portal , Please Share Profile ON my Mail Along with your Signature. So that I can Reach you .

Only Submit your own w2 Profile .

Please find the primary skill set we are looking for
• Contact Center Engineer specializing in the design and implementation of CVP IVR apps, Java CVP custom elements, Java APIs, XML, and JSON.
• Requirement gathering ,analysis design, coding and deployment
• Develop Call Flow/ Interactive Voice Response (IVR) in a Cisco UCCE environment.
• Code (using Java), test, debug, document and implement IVR applications. Perform testing and integration of IVR application components.
• Languages: CVP call studio IVR scripting, Java CVP custom elements, Java Web services, Jsp, Servlet, XML, J2ee, Spring MVC, Python, JavaScript, HTML5, and ICM Scripting.
• Tools: Cisco Call Studio, ICM, CUIC, Finesse, Eclipse, SQL Developer

Proficient in Cisco CVP platform and Call Studio: Understanding the CVP architecture, features, and development tools VXML scripting: Knowledge of VXML language to design call flow interactions Java programming: Ability to develop custom Java components for CVP integration Database knowledge: Familiarity with database concepts for data interaction within the IVR system Contact center domain knowledge: Understanding of call center operations and industry best practices

Thanks & Regards,

Deepika Sainy | Technical Recruiter

Q1 Technologies Inc.

Call: 630-536-8202 Ext: 5529

Direct :- 6309370229

Email: Deepika.Sainy@q1tech.com

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