Digital Learning Support Manager
1 week ago
Job Type: Full-Time
Job Number: 2025-00540
Department: Center for Online Learning
Opening Date: 10/02/2025
Position Summary
The Digital Learning Support Manager facilitates the seamless function of our digital learning support services and systems, playing a crucial role in enhancing the learning experience through effective technology, multimedia resources, and LTI management.
The ideal candidate for this role is a detail-oriented and collaborative professional with a passion for fostering effective online learning environments. They excel in multitasking, have a strong sense of organization, and possess leadership qualities essential for supervising a team of student workers in an on-campus setting. This individual is tech-savvy, with a knack for problem-solving and a commitment to ensuring the seamless operation of learning management systems.
Essential Functions
- Supervise, schedule, and train a team of student workers who assist with digital learning support services. Foster their development and ensure a productive office environment.
- Collaborate with technical staff (system administrators and engineers) to resolve Helpdesk tickets and integrate third-party learning tools (LTIs) into Canvas.
- Assist in planning and leading training sessions and workshops to help faculty and students effectively use Canvas and other digital learning tools.
- Contribute to the creation of digital and multimedia content that promotes the Center's services and highlights its value to the campus community.
- Help maintain and update the Center's website and communication materials to ensure accurate and current information is available.
- Develop and maintain clear documentation, including user manuals for office procedures and internal operations, as well as posting and communicating Center service hours.
- Organize and maintain digital file storage systems, troubleshoot equipment or software issues, and submit work orders when necessary.
- Participate in regular staff meetings, sharing insights and ideas for improving services and operations.
- Demonstrate a commitment to serving and inspiring students and colleagues in a context of a Christian University, integrating your Christian faith into your role and responsibilities.
- Embrace the , and values of Fresno Pacific University, affirm the , and support the ideals and practices articulated in ""
- Uphold and advance Fresno Pacific University's commitment to Christ-centered higher education, holistic student development, and serving diverse communities.
- Complete tasks timely with work that is comprehensive, complete, and accurate
- Communicates clearly, listens attentively, and seeks to understand others
- Collaborates productively with colleagues of varying skillset
- Other job duties as assigned
- 1-2 years of experience in a higher education environment service unit.
- Experience with Learning Management Systems (LMS) such as Canvas, Moodle, or Blackboard.
- Strong organizational skills, attention to detail, and creativity.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to work collaboratively and independently, with exceptional customer service orientation.
- Competency with multiple computer operating systems (Mac and Windows).
- Proficiency in Microsoft Office applications and Google Apps.
- Tech-savvy with problem-solving skills.
- Leadership qualities for supervising student workers.
- Sound, independent judgement with an innovative and flexible approach.
- Exceptional customer service orientation and a positive, energetic outlook.
- Bachelor's degree in Education Technology, Media, Communication, English, Education, or related field.
- Familiarity with effective instructional uses of an LMS.
- Experience scheduling and hosting meetings in Zoom.
- Basic proficiency in media and web technologies/HTML.
- Experience with digital design and software applications (Adobe Creative Suite, Storyline, Canva, or similar).
- Experience providing instructional support services related to distance education.
- Indoors in a normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least eighty percent (80%) of the time.
- Frequent computer use at a workstation, up to eight hours per day.
- Frequently work at a fast pace with unscheduled interruptions.
- Drive personal or University vehicles to appointments.
- Public contact position requiring professional apparel, personal hygiene, and grooming.
- This position typically functions indoors in an office environment with light to moderate noise associated with business office equipment. The position may involve travel for meetings and events.
- While performing the duties of this job, the employee is regularly required to: remain in a stationary position 80 % of the time, be able to move about inside the office to access file cabinets/office machinery etc., operate a computer and keyboard and other office productivity machinery such as calculators/copy machines/printers. The employee is occasionally required to position self to reach items on the floor and in high cabinetry.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Employee must be able to communicate with others to exchange information including both over the telephone and in-person communication with callers and community members and be able to read a computer screen and paper documents.
- Reasonable accommodations for those with disabilities will be provided in accordance with law.
University Information
$45,760 - $53,040 is the starting annual salary for this role and reflects what Fresno Pacific University reasonably expects to pay for this position. Actual compensation may vary based on qualifications, experience, and internal equity. In addition to compensation, Fresno Pacific University offers a competitive
Reserving its rights as a religious institution, Fresno Pacific University is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, age or disability, or other classes protected by applicable law. Committed to excellence and actively supportive of cultural diversity, FPU invites individuals who contribute to such diversity to apply. If you need assistance or an accommodation due to a disability, you should contact FPU's Human Resources Department at hr@fresno.edu. As a religious institution, the University will administer the equal opportunity employment policy consistent with the Fresno Pacific University statement of faith, the FPU Idea and the University's governance by the Pacific District Conference of Mennonite Brethren Churches.
*This information, including salary, is accurate as of October 2, 2025.
Fresno Pacific University offers a wide range of affordable benefits that includes medical, dental, and vision coverage. As well as, a 403(b) retirement plan, life insurance, and a number of unique unviersity benefits. Please visit and you may review our current Holiday Calendar.
For any benefits questions, please email us at hr@fresno.edu.
-
Outbound Account Manager
2 weeks ago
Fresno, CA, United States Newfold Digital Full timeOutbound Sales Consultant The compensation for this role is $15.50 an hour with uncapped commission potential ($56,240 OTE). Who Are We We are a dynamic and innovative web technology powerhouse, proudly serving millions of customers around the world. Our incredible portfolio of brands, including industry giants like Bluehost, HostGator, , Network Solutions,...
-
Digital Marketing Specialist
2 weeks ago
Fresno, CA, United States Fresenius Kabi Full timeDigital Marketing Specialist - Cell & Gene Therapy (CGT) Technologies The Digital Marketing Specialist - Cell & Gene Therapy (CGT) Technologies leads the development and execution of integrated digital marketing strategies that drive audience engagement, brand equity, and commercial success. This role partners with cross-functional teams and external...
-
Seasonal Digital Specialist
2 weeks ago
Fresno, CA, United States pacsun Full timeJoin the Pacsun CommunityPacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice,...
-
Fresno, CA, United States HR1Systems, LLC Full timeSenior Software Engineer Specializing in Machine Learning and AI HR1Systems is a full-service client-side implementation and optimizations boutique firm for human resources information systems and payroll processing and managed services, including payroll processing, payroll taxes, tax registration and maintenance, and a full suite of human capital...
-
Fresno, CA, United States Fresno County Office of Education Full timeAbout the Employer Consider the Office of the Fresno County Superintendent of Schools ("FCSS") for a meaningful career and work with a team of caring, highly skilled professionals. FCSS collectively supports strong academic programs, career technical education and the arts for all students in Fresno County. With more than 1,400 employees working across the...
-
Fresno, CA, United States Fresno County Office of Education Full timeAbout the Employer Consider the Office of the Fresno County Superintendent of Schools ("FCSS") for a meaningful career and work with a team of caring, highly skilled professionals. FCSS collectively supports strong academic programs, career technical education and the arts for all students in Fresno County. With more than 1,400 employees working across the...
-
Fresno, CA, United States Fresno County Office of Education Full timeAbout the Employer Consider the Office of the Fresno County Superintendent of Schools ("FCSS") for a meaningful career and work with a team of caring, highly skilled professionals. FCSS collectively supports strong academic programs, career technical education and the arts for all students in Fresno County. With more than 1,400 employees working across the...
-
Fresno, CA, United States Fresno County Office of Education Full timeAbout the Employer Consider the Office of the Fresno County Superintendent of Schools ("FCSS") for a meaningful career and work with a team of caring, highly skilled professionals. FCSS collectively supports strong academic programs, career technical education and the arts for all students in Fresno County. With more than 1,400 employees working across the...
-
Airport Operations Support Specialist
2 days ago
Fresno, CA, United States TradeJobsWorkforce Full timeAs an Airport Operations Support Specialist, you will play a crucial role in enhancing airport operations and passenger services. Your responsibilities will include: Assisting passengers with check-in and boarding processes to ensure a smooth travel experience. Responding to customer inquiries through various channels, including email and phone. Handling...
-
Salesforce Adoption Administrator
2 weeks ago
Fresno, CA, United States Jobot Full timeA bit about us: Join our team and be part of a movement that's transforming agriculture. We're dedicated to making farming more sustainable, innovative, and efficient. Our mission is to support the people who grow the food that nourishes the world. If you're passionate about making a positive impact and driving change in the agricultural sector, we want you...
